Marina Supervisor

Pyramid Burlington Management; Campania; On-site; EUR 36,000 - 58,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Marina Supervisor for Naples Bay Resort & Marina to oversee daily marina operations and The Waves Ship Store. Lead marina staff, coordinate vessel movements, support boat rentals and guest services, and maintain a clean, safe environment in a premium waterfront resort setting.

Join a team dedicated to exceptional service and professional growth in Southwest Florida, contributing to memorable guest experiences while achieving resort goals and standards.

Responsibilities

• Oversee daily marina operations including dock activities, slip assignments, vessel arrivals and departures, and boat rental operations.
• Monitor marina activity for efficient operations and adherence to procedures.
• Coordinate vessel movements and dock assignments with emphasis on guest and vessel safety.
• Inspect docks and facilities to ensure cleanliness and proper working conditions.
• Maintain records of slip assignments, vessel information, and operational logs.

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Naples Bay Resort & Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known.

At Naples Bay Resort & Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people‑first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do.

Joining our team means becoming part of a close‑knit community that values teamwork, passion, and delivering outstanding experiences. Whether you're beginning your hospitality journey or looking to take the next step in your career, Naples Bay Resort & Marina offers a rewarding environment where you can grow and thrive. If you're ready to be part of something special, we invite you to explore opportunities and apply today.

What you will have an opportunity to do:

The Marina Supervisor assists in overseeing the daily operations of Naples Bay Resort & Marina and The Waves Ship Store, ensuring efficient marina operations, effective retail store management, and exceptional service to resort guests, marina customers, boat owners, and club members. This position provides leadership and direction to marina associates, coordinates vessel and slip assignments, supports boat rental and guest services as applicable, and helps maintain a clean, organized, safe, and welcoming environment. The Marina Supervisor supports the marina's operational and financial goals while upholding the resort's service standards.

What are we looking for?

Essential Duties and Responsibilities

Marina Operations

• Assist with the daily management of marina operations, including dock activities, slip assignments, vessel arrivals and departures, and boat rental operations, as applicable.
• Monitor marina activity to ensure efficient operations and compliance with established procedures.
• Coordinate vessel movements, docking assistance, and dock assignments while prioritizing the safety of guests, associates, and vessels.
• Inspect docks, walkways, slips, equipment, and marina facilities to ensure cleanliness, organization, and proper working conditions.
• Report maintenance needs, equipment concerns, and potential safety hazards promptly.
• Maintain accurate records of slip assignments, vessel information, rental activity, and operational logs as assigned.

The Waves Ship Store Operations

• Assist with the daily operations of The Waves Ship Store, ensuring the store is clean, organized, properly stocked, and welcoming to resort guests, marina customers, and club members.
• Provide friendly and knowledgeable customer service and assist customers with retail purchases, boating supplies, convenience items, and other merchandise offered in the ship store.
• Assist with opening and closing procedures, point-of-sale transactions, cash h