Maintenance Technician

Orient Express; Venezia; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Base salary + yearly bonus

Medical insurance for you and family

Meal vouchers

Annual leave

Employee discount program

Learning & development

Diversity & inclusion

Job summary

Orient Express is seeking a Maintenance Technician to join the Engineering & Facilities team. You will ensure hotel systems and assets operate safely and efficiently in a five‑star environment, delivering proactive maintenance and collaborating across departments to maintain luxurious guest areas and back‑of‑house spaces.

Ideal candidates have proven maintenance experience, technical proficiency in multiple systems, and a commitment to safety and service quality in a high-end property.

Qualifications

• Proven experience in a maintenance or engineering role, preferably in luxury hotel settings.
• Two or more of: electrical, plumbing, HVAC, mechanical systems, or general building maintenance.

Responsibilities

• Perform regular inspections, preventive maintenance, and repair of building systems.
• Respond to maintenance requests promptly while preserving guest privacy.
• Maintain guest rooms, public areas, and service spaces to luxury standards.
• Check and maintain boilers, chillers, pumps, lighting, fire alarms, and elevators.
• Carry out carpentry, painting, and minor construction as needed.

Skills

Electrical

Plumbing

HVAC

Mechanical systems

Building maintenance

Education

Vocational training or certification in a technical field

Job description

Job Description

Our Maintenance Technician is a vital member of the Engineering & Facilities team, ensuring that all hotel systems, equipment, and physical assets operate efficiently, safely, and in line with the standards of a five‑star luxury environment. This role is essential in upholding the hotel’s commitment to excellence, guest satisfaction, and operational continuity by delivering proactive and timely maintenance solutions. The Maintenance Technician works collaboratively across departments to ensure all guest areas and back‑of‑house spaces are maintained to the highest standards of functionality, appearance, and safety.

Key Responsibilities

• Performs regular inspections, preventive maintenance, and repair of mechanical, electrical, plumbing, HVAC, and other building systems.
• Responds promptly to maintenance requests from guests or departments, resolving issues efficiently while maintaining guest privacy and minimal disruption.
• Ensures all guest rooms, suites, public areas, and service areas are maintained in pristine condition in accordance with luxury hotel standards.
• Conducts routine checks and maintains equipment such as boilers, chillers, pumps, lighting systems, fire alarm systems, and elevators.
• Carries out carpentry, painting, and minor construction or repair work as needed to maintain aesthetic quality and structural integrity.
• Collaborates with external contractors and service providers, ensuring all works are completed safely and to required specifications.
• Maintains proper documentation of maintenance activities, inspections, and repairs in line with hotel protocols and regulatory compliance.
• Assists in energy‑saving initiatives and monitors utility systems to support the hotel's sustainability goals.
• Upholds hotel safety and emergency procedures, including fire, life, and health safety systems, and participates in safety drills and audits.
• Supports the Engineering Supervisor and Director of Engineering in planning and executing renovation or upgrade projects.
• Keeps tools, workshop, and maintenance areas clean, organized, and stocked with necessary supplies.
• Adheres strictly to hotel policies, health and safety regulations, and legal compliance regarding maintenance operations.
• Demonstrates a guest‑centric attitude and represents the hotel’s values in all interactions with guests and colleagues.
• Participates in departmental meetings and ongoing technical training to ensure up‑to‑date skills and knowledge.

Qualifications

Proven experience in a maintenance or engineering role, preferably within a luxury hotel or high‑end property.

• Strong technical knowledge in at least two of the following: electrical, plumbing, HVAC, mechanical systems, or general building maintenance.
• Vocational training or certification in a relevant technical field is preferred.
• Familiarity with local building codes, safety regulations, and preventive maintenance practices.
• Ability to read technical manuals, blueprints, and system schematics.
• Hands‑on, proactive approach with excellent problem‑solving and troubleshooting skills.
• Strong interpersonal and communication skills with a service‑oriented mindset.
• High level of discretion, reliability, and personal integrity.
• Availability to work in shifts, including evenings, weekends, and holidays, based on operational needs.
• Physical ability to lift, carry, climb, and perform tasks requiring manual dexterity.
• Fluency in Italian is required; basic English proficiency is preferred for guest interaction and safety communication.
• Legal right to work in Italy.

Benefits

• Competitive package (base salary and yearly bonus).
• Medical insurance, integrating Collective Labor Agreement and extended to family.
• Ticket Restaurant.
• Annual leave.
• Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world.
• Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.