Luxury Travel Consultant – Customer Experience (Remote)

Manatal; Palermo; Teletrabalho; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel-related perks

Industry discounts

Career development opportunities

Training provided

Resumo da oferta

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant – Customer Experience to craft exceptional journeys for discerning clients. This fully remote role focuses on personalized support, itinerary management, and seamless coordination before, during, and after trips.

You will collaborate with travelers to understand preferences, provide expert recommendations, and ensure every detail aligns with expectations.

Qualificações

• Strong communication and interpersonal skills.
• Customer service experience in travel or hospitality preferred.
• Ability to work independently in a remote environment.
• High level of organization and attention to detail.
• Familiar with booking platforms and digital tools.

Responsabilidades

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations.
• Communicate essential travel details, documentation requirements, and agency guidelines.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Conhecimentos

Communication

Interpersonal skills

Customer service

Remote work

Attention to detail

Ferramentas

Booking platforms

Descrição da oferta de emprego

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.