Luxury Sales Associate: Elevate Client Experience & Sales

Tapestry; Italia; In loco; EUR 23.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Inclusive working environment

Career progression opportunities

Employee discount

Descrizione del lavoro

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet personal and store sales goals. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

You will represent Coach as a brand ambassador, build lasting client relationships, and drive sales through cross‑selling and tailored recommendations while utilizing mobile POS and clienteling tools.

Competenze

• 1+ years of sales experience (luxury retail preferred)
• A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets
• Strong English proficiency
• Ability to work in a fast‑paced environment
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills

Mansioni

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Conoscenze

Sales experience

POS operation

English proficiency

Luxury retail

Clienteling

Strumenti

POS hardware

iPad / Laptop

Walkie-talkie

Descrizione del lavoro

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet personal and store sales goals. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

You will represent Coach as a brand ambassador, build lasting client relationships, and drive sales through cross‑selling and tailored recommendations while utilizing mobile POS and clienteling tools.