Luxury Revenue & Reservations Supervisor

Borgo-Pignano-Florence; Firenze; In loco; EUR 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent contract

Salary range 30k–35k EUR gross per yr

Well-being initiatives & events

50% sister hotel discount

Training activities & rewards

Staff canteen

40 hours per week over 5 days

Descrizione del lavoro

Borgo Pignano Florence, a luxury urban retreat affiliated with Relais & Châteaux, seeks a Revenue & Reservations Supervisor to lead reservation operations and revenue management for Florence and Tuscany properties.

The role requires strong experience with PMS/CRM systems, daily revenue monitoring, and collaboration across Front Office, Spa, F&B, and Administration to deliver exceptional guest experiences.

Competenze

• Bachelor’s Degree in Economics or Tourism Science; Master in Revenue Management preferred.
• Minimum three years of experience as a Revenue & Reservations Specialist in the hotel industry.
• Excellent English skills; additional languages a plus.
• Strong data and system competency with PMS/CRM/GDS.

Mansioni

• Receive, evaluate, and manage reservation requests from all channels ensuring standards.
• Enter and manage reservations in PMS/CRS and related platforms; verify rates and policies.
• Monitor daily occupancy, ADR, RevPAR, and channel mix to optimize revenue.
• Coordinate with Front Office and other departments for special requests.
• Maintain data quality and GDPR compliance across systems.

Conoscenze

Opera Cloud PMS

Cendyn CRM

SynXis CRS

GDS

Lighthouse

Duetto

MS Office

Google Workspace

Data analysis

OTA extranets

Revenue management logic

Formazione

Bachelor’s Degree in Economics or Tourism Science

Master in Revenue Management

Descrizione del lavoro

Borgo Pignano Florence, a luxury urban retreat affiliated with Relais & Châteaux, seeks a Revenue & Reservations Supervisor to lead reservation operations and revenue management for Florence and Tuscany properties.

The role requires strong experience with PMS/CRM systems, daily revenue monitoring, and collaboration across Front Office, Spa, F&B, and Administration to deliver exceptional guest experiences.