Luxury Flagship Client Experience Lead

Giorgio Armani; Milano; In loco; EUR 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

Giorgio Armani is seeking a Client Experience Manager for its Emporio Armani flagship in Milan. The role ensures a seamless, elevated client journey aligned with the brand’s heritage, values, and identity, overseeing sales activities, coaching, floor zoning, and KPI-driven commercial decisions.

With a minimum of five years in luxury retail management, the candidate will lead teams, optimize performance, and maintain couture standards while handling VIP service and complex client relations with

Competenze

• Minimum 5 years of retail management experience in luxury retail.
• Proven ability to drive performance in a high-volume flagship store.
• Fluency in Italian and English, both written and spoken.

Mansioni

• Preside over the sales floor, ensuring luxury standards and smooth operations.
• Provide daily on-the-floor coaching and feedback to staff and department managers.
• Optimize floor zoning and traffic flow according to priorities.
• Analyze store KPIs and translate data into actionable daily priorities.
• Coordinate cross-department communications to align standards.
• Uphold the brand’s service culture at every customer touchpoint.
• Manage complex customer escalations and VIP requests with discretion.

Conoscenze

Retail management

Coaching large teams

Luxury retail experience

Fluent Italian and English

Descrizione del lavoro

Giorgio Armani is seeking a Client Experience Manager for its Emporio Armani flagship in Milan. The role ensures a seamless, elevated client journey aligned with the brand’s heritage, values, and identity, overseeing sales activities, coaching, floor zoning, and KPI-driven commercial decisions.

With a minimum of five years in luxury retail management, the candidate will lead teams, optimize performance, and maintain couture standards while handling VIP service and complex client relations with