Lux Spa Concierge & Guest Experience Lead

Four Seasons; Napoli; In loco; EUR 39.000 - 57.000; Part-time

Vantaggi offerti da questo lavoro

Lucrative salary

Benefits package

Free hotel stays

Meal benefits

Tuition reimbursement

Descrizione del lavoro

Four Seasons Naples seeks a Spa Coordinator to welcome guests, handle inquiries, and manage appointment schedules. You will ensure smooth spa operations, assist with retail, and support a highly attentive guest experience in line with Four Seasons standards.

The role requires strong organization, a positive attitude, and the ability to manage multiple tasks in a luxury spa setting. Part-time hours and competitive benefits accompany the position.

Competenze

• Interest in fashion merchandising and retail sales in a spa setting.
• Strong organizational and multitasking skills.
• Ability to work under pressure and adapt to changing demands.
• Attention to detail with booking and inventory systems.
• Professional, positive attitude and commitment to high service standards.

Mansioni

• Provide a welcoming atmosphere and inform guests about spa services.
• Manage scheduling to maximize therapist time.
• Maintain spa reception and retail area cleanliness.
• Escort guests to locker rooms and provide orientations.
• Suggest and sell retail products with home care advice.
• Assist with group arrivals and daily administrative tasks.
• Handle gratuities and end-of-day closing procedures.
• Address guest complaints promptly.
• Support team with stocking and guest amenities.
• Participate in ongoing product knowledge training.

Conoscenze

Spa operations

Guest services

Multitasking

Retail merchandising

Strumenti

Booking systems

Descrizione del lavoro

Four Seasons Naples seeks a Spa Coordinator to welcome guests, handle inquiries, and manage appointment schedules. You will ensure smooth spa operations, assist with retail, and support a highly attentive guest experience in line with Four Seasons standards.

The role requires strong organization, a positive attitude, and the ability to manage multiple tasks in a luxury spa setting. Part-time hours and competitive benefits accompany the position.