Lux Hotel Waiter/Waitress — Wine Knowledge & Fine Service

Bvlgari Hotels & Resorts; Lombardia; On-site; EUR 23,000 - 28,000; Full time

Job summary

Bulgari Hotels & Resorts in Milan seeks an attentive Food & Beverage ambassador to serve guests, escort to tables, and deliver orders with courtesy and efficiency. You will help maintain restaurant cleanliness and operate with BVLGARI standards.

The role requires English communication, wine knowledge, and basic computer skills, with a focus on hospitality, teamwork, and guest satisfaction. Full-time, on-site position with competitive pay.

Qualifications

• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Ability to have basic computer knowledge.
• Wine knowledge.

Responsibilities

• Maintain knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of restaurant.
• Maintain knowledge of liquor brands, beers and non-alcoholic selections and corresponding glassware.
• Know characteristics of wines/champagne by the glass and major wines on the list.
• Know menu selections, preparation methods, ingredients, quality standards, appearance and serving temperature.
• Abide liquor regulations and avoid service to minors or intoxicated persons.
• Maintain knowledge of Micros and manual systems.
• Complete opening duties as assigned.
• Ensure correct silverware is placed for each course in a timely manner.
• Direct guests to restrooms per BVLGARI standards.
• Check and replenish beverages; retrieve orders from kitchen and serve to guests.
• Open and serve wine/champagne bottles; prepare and serve coffee/tea.
• Anticipate guest needs and respond promptly with a smile.
• Maintain positive guest relations; be familiar with hotel services and local attractions.
• Handle guest complaints following pacification procedures to ensure satisfaction.
• Monitor cleanliness and sanitation of station and service areas.
• Adhere to payment, cash handling and credit policies.
• Complete closing reports and hand over to Manager.

Skills

English communication

Legible communication

Basic math

Basic computer knowledge

Wine knowledge

Education

High school graduate

Some college

Tools

Micros system

Job description

Bulgari Hotels & Resorts in Milan seeks an attentive Food & Beverage ambassador to serve guests, escort to tables, and deliver orders with courtesy and efficiency. You will help maintain restaurant cleanliness and operate with BVLGARI standards.

The role requires English communication, wine knowledge, and basic computer skills, with a focus on hospitality, teamwork, and guest satisfaction. Full-time, on-site position with competitive pay.