Logistics Service Operations Lead

JD.COM; Milano; Ibrido; EUR 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

JD Logistics is seeking a motivated Operations Coordinator to ensure smooth daily service operations and support service teams across Logistics, Customer Service and IT. You’ll monitor SLA performance, coordinate with internal and external partners, and drive process improvements to boost service quality and efficiency.

The role requires a Bac+3+ in management or logistics, 1–3 years in similar roles, strong organizational and communication skills, and proficiency with Microsoft Office;

Competenze

• Bachelor’s degree or higher in management, business administration, logistics or a related field.
• 1–3 years of experience in service operations, operational coordination or similar administrative roles.
• Strong organizational and time-management abilities with multiple priorities.

Mansioni

• Coordinate daily service operations to meet internal procedures and agreed SLAs.
• Be the central point of contact between internal teams and external partners for service requests.
• Manage service requests, incidents and resolutions, escalating complex issues as needed.
• Participate in implementing new service processes and operational improvements.
• Prepare and analyze operational reports, identify trends, and propose improvements to service quality and efficiency.
• Collaborate with Logistics, Customer Service and IT to optimize processes and workflows.

Conoscenze

Strong organizational skills

Excellent communication skills

Problem solving

Autonomy

Formazione

Bachelor’s degree or higher in management / business administration / logistics / supply chain

Strumenti

Microsoft Excel

Word

PowerPoint

ERP or CRM systems

Descrizione del lavoro

JD Logistics is seeking a motivated Operations Coordinator to ensure smooth daily service operations and support service teams across Logistics, Customer Service and IT. You’ll monitor SLA performance, coordinate with internal and external partners, and drive process improvements to boost service quality and efficiency.

The role requires a Bac+3+ in management or logistics, 1–3 years in similar roles, strong organizational and communication skills, and proficiency with Microsoft Office;