Logistics Quality Lead - Customer Complaint Resolution

Jingdong Logistics; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

JINGDONG Logistics seeks a dedicated professional to enhance logistics quality through effective customer complaint resolution. You will analyze feedback, identify root causes, and implement corrective actions to improve service delivery and customer satisfaction.

You will collaborate with internal logistics teams, warehouses, transportation partners, and customer service to track complaints, propose preventive actions, and monitor outcomes, driving continuous improvement.

Competenze

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 3+ years in logistics quality control or operations in e-commerce or retail.
• Experience in customer complaint resolution and root cause analysis.
• Proficiency in data analysis tools (Excel/SQL/BI).
• Fluency in English; Mandarin Chinese is a plus.

Mansioni

• Investigate and analyze customer complaints related to logistics.
• Develop processes to track, categorize, and prioritize complaints.
• Collaborate with warehouses, transportation partners, and customer service to identify root causes.
• Propose and implement corrective and preventive actions.
• Monitor the effectiveness of solutions and report trends.

Conoscenze

Analytical thinking

Problem-solving

Communication

Team collaboration

Data analysis

Formazione

Bachelor's degree in Logistics

Strumenti

Excel

SQL

BI tools

Descrizione del lavoro

JINGDONG Logistics seeks a dedicated professional to enhance logistics quality through effective customer complaint resolution. You will analyze feedback, identify root causes, and implement corrective actions to improve service delivery and customer satisfaction.

You will collaborate with internal logistics teams, warehouses, transportation partners, and customer service to track complaints, propose preventive actions, and monitor outcomes, driving continuous improvement.