Live & VOD Content Operations Manager

Deltatre; Piemonte; In loco; EUR 26.000 - 42.000; Tempo pieno

Descrizione del lavoro

Deltatre is seeking a Content Operations Manager to drive end-to-end content operations for live and on-demand sports and entertainment platforms in a 24/7 environment. You will coordinate with internal teams and external partners, oversee VOD lifecycles, and ensure high-quality metadata, scheduling, and editorial outputs.

You will lead a team, mentor members, and maintain strong client relationships while managing operational risks and performance metrics across global platforms.

Competenze

• 3+ years in Content Operations, Media Management, or similar environments.
• Experience with content ingestion, metadata management, publishing workflows, and delivery systems.
• Experience with live and VOD content in a deadline-driven, shift-based environment.
• Clear communication and stakeholder management, including external client relationships under pressure.
• Proficiency with Microsoft Excel and content management systems.
• Broad technical aptitude including troubleshooting and system navigation.
• Fluent written and spoken English.
• Comfortable with 24/7 operational rhythm and shift coverage.

Mansioni

• Assist the Content Operations Lead with day-to-day management and development of the Content Operations team.
• Oversee daily tasks across VOD processing, metadata preparation, audits, and publishing activities.
• Assist with onboarding, training, and mentoring team members, ensuring adherence to best practices and quality standards.
• Act as the escalation point for operational issues and provide real-time decision-making support.
• Oversee the full VOD lifecycle: media ingestion, transcoding, metadata enrichment, playlisting, publishing, and front-end verification as directed.
• Ensure accurate and timely scheduling, onboarding, and validation of live and upcoming events.
• Maintain visibility of all content across platforms, ensuring availability and seamless playback for global audiences.
• Support live operations with real-time monitoring, troubleshooting, and delivery coordination.
• Ensure high-quality metadata standards across all content (titles, descriptions, tags, geo-restrictions).
• Oversee preparation of weekly content checklists, fixture updates, and editorial summaries.
• Guide creation of supporting editorial content, ensuring consistency, neutrality, and clarity.
• Supervise production of visual assets aligned with platform guidelines and brand requirements.
• Oversee publishing workflows, including playlist creation, ordering logic, and front-end presentation.
• Validate presentation across platforms, ensuring a consistent user experience across devices.
• Implement and oversee regular audit checks on playback, metadata accuracy, and front-end presentation.
• Maintain detailed documentation of content, issues, and operational activities.
• Input into the creation and maintenance of the client-facing "Rules of Engagement" process document.
• Act as liaison between internal teams and external stakeholders, including managing external client relationships in high-pressure situations.
• Provide real-time updates, reporting, and escalation of risks to management.
• Collaborate cross-functionally to ensure content acquisition, ingestion, and delivery requirements are met.
• Track and report on SLAs, KPIs, and content performance metrics.
• Produce regular reports and end-of-month reconciliations.
• Review and approve third-party costs and invoicing related to content operations.
• Oversee platform operations across the full delivery chain - ingestion, transcoding, monitoring, distribution.
• Provide advanced troubleshooting and ensure smooth integration with external systems.
• Support the creation of proof-of-concepts demonstrating platform capabilities.

Conoscenze

Content Operations

Content Ingestion

Metadata Management

Publishing Workflows

Stakeholder Management

Excel

CMS

English Proficiency

Descrizione del lavoro

Deltatre is seeking a Content Operations Manager to drive end-to-end content operations for live and on-demand sports and entertainment platforms in a 24/7 environment. You will coordinate with internal teams and external partners, oversee VOD lifecycles, and ensure high-quality metadata, scheduling, and editorial outputs.

You will lead a team, mentor members, and maintain strong client relationships while managing operational risks and performance metrics across global platforms.