Licensed Rome Tour Guide & Operations Lead

OceanAir; Volpiano; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

OceanAir seeks an experienced Licensed Tour Guide & Operations Executive to join our team serving the Greater Rome Metropolitan Area. The role blends expert tour guiding with daily tour operations to deliver a smooth, high-quality guest experience from start to finish.

The ideal candidate will hold the Italian tourist guide qualification and have hands-on experience coordinating tours, suppliers, transportation and guest services across Rome and Lazio.

Competenze

• Valid Italian Tourist Guide qualification and registration in the relevant national register.
• Proven experience as a professional Tourist Guide in Rome/Lazio.
• Previous experience in tour operations, DMC, tour operator or travel agency.

Mansioni

• Lead and conduct professional tours across Rome and Lazio.
• Provide engaging and accurate information about local history, culture, attractions and destinations.
• Plan and coordinate daily tours, itineraries, schedules and logistics.
• Coordinate with hotels, restaurants, transportation providers, attractions, local suppliers and other partners.
• Manage tour bookings, tickets, reservations and operational arrangements.
• Coordinate drivers, guides and other service providers to ensure smooth tour execution.
• Monitor tours on the ground and handle any last-minute changes or operational issues.
• Resolve guest concerns and complaints professionally and efficiently.
• Ensure all services are delivered according to company standards and agreed itineraries.
• Support the development and improvement of new tours, excursions and experiences in Lazio.
• Assist with supplier sourcing, coordination and service evaluation.
• Monitor operational costs, timing and service quality.
• Prepare operational updates and report incidents or issues to management.
• Ensure all activities comply with applicable Italian tourism regulations.

Conoscenze

Italian language

English language

Descrizione del lavoro

OceanAir seeks an experienced Licensed Tour Guide & Operations Executive to join our team serving the Greater Rome Metropolitan Area. The role blends expert tour guiding with daily tour operations to deliver a smooth, high-quality guest experience from start to finish.

The ideal candidate will hold the Italian tourist guide qualification and have hands-on experience coordinating tours, suppliers, transportation and guest services across Rome and Lazio.