Leccio - Client Advisor

Prada Group; Reggello; In loco; EUR 24.000 - 26.000; Tempo pieno

Descrizione del lavoro

Prada Group in Italy is seeking an Outlet Client Advisor to deliver a world-class luxury customer experience both in-store and on our ecommerce channel. You will act as a Brand Ambassador, uncover client needs and foster lasting relationships, targeting sales goals with excellence.

Fluency in English and a passion for luxury retail are essential, with a mindset for teamwork and a proactive, client-centric attitude within a creative, international environment in Toscana.

Competenze

• Passion for luxury retail and client relationship building.
• Problem-solving mindset, curiosity, and enthusiasm for fashion.
• Previous experience in premium or luxury retail is a plus.
• Strong teamwork and interpersonal abilities.
• Outstanding communication skills.
• Fluent spoken English is expected.

Mansioni

• Place the Clients at the center, creating a welcoming environment and striving to meet their every need and request.
• Be driven to exceed individual sales targets and maximize own sales performances.
• Be driven to exceed KPI goals, ensuring high-quality sales and customer service.
• Demonstrate an excellence knowledge of the products and Prada/Miu Miu history, culture and DNA.
• Capture Clients data into the Company CRM.
• Embrace and promote the Omni Channel mindset.
• Take ownership of resolving Clients complaints liaising with the line manager and Client Service team.
• Operate with the highest level of care and respect for the Products.
• Utilize Company digital tools to offer a complete luxury experience.
• Work in synergy with the Back of House in daily store operations.

Conoscenze

Fluent English

Client relationship building

Outstanding communication

Teamwork

Problem solving

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

As Outlet Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Clients above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients, guiding them into the world of Prada Group. You hold yourself accountable to achieve your store sales target, acting as proactive player in ensuring the best service and responding to the Clients' needs for both in store and on ecommerce channel.

Responsibilities

• Place the Clients at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service
• Be driven to exceed individual sales targets and maximize own sales performances, contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Prada / Miu Miu history, culture and DNA;
• Capture Clients data into the Company CRM;
• Embrace and promote the Omni Channel mindset;
• Take ownership of resolving Clients complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Work in synergy with the Back of House, participating to the daily operations of the store;
• Act in compliance to Company procedures, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

Knowledge And Skills

• Passion for luxury retail and client relationship building
• Problem‑solving mindset, curiosity, and enthusiasm for fashion
• Previous experience in premium or luxury retail is a plus
• Strong teamwork and interpersonal abilities
• Outstanding communication skills
• Fluent spoken English is expected

RAL 24.000 - 26.000€

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.