Lake Como Reservations Specialist

EDITION; Griante; On-site; EUR 26,000 - 27,000; Full time

Benefits offered by this job

Staff house accommodation

Meal vouchers

Staff cafeteria

Marriott Bonvoy program access

Job summary

The Lake Como EDITION is seeking a reservations agent to handle incoming requests, changes, and cancellations by phone or mail at our Lake Como location. You will identify guest needs, determine appropriate rooms, and verify rates while explaining guarantees and policies.

You will input data into the reservation system, accommodate special requests, and follow escalation procedures to ensure guest satisfaction. This is a full-time, on-site role within the EDITION brand of Marriott International.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisor Experience: No supervisory experience.

Responsibilities

• Process all reservation requests, changes, and cancellations by phone or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate; explain guarantees, special rates and cancellation policies.
• Accommodate and document special requests; answer questions about facilities/services.
• Input and access data in the reservation system; follow escalation procedures for guest concerns.

Education

High school diploma or GED equivalent

Job description

The Lake Como EDITION is seeking a reservations agent to handle incoming requests, changes, and cancellations by phone or mail at our Lake Como location. You will identify guest needs, determine appropriate rooms, and verify rates while explaining guarantees and policies.

You will input data into the reservation system, accommodate special requests, and follow escalation procedures to ensure guest satisfaction. This is a full-time, on-site role within the EDITION brand of Marriott International.