Junior UX Researcher — Hybrid/Omnichannel Insights

ZEISS Group; Castiglione Olona; Híbrido; EUR 30.000 - 35.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid on-site model

Subsidised canteen

Bonuses for performance, production &

Welfare benefits

Resumo da vaga

ZEISS Group in Castiglione Olona, Italy, is seeking a junior UX researcher to join our omnichannel customer experience team. You will lead qualitative and quantitative studies, measure customer satisfaction with metrics like NPS and CES, and present insights to stakeholders across marketing, sales, customer care, IT and digital.

You will develop personas, map journeys, and support journey optimization for digital platforms and self-service solutions, promoting human-centered design and design

Qualificações

• 1–2 years in UX research or related analytical role.
• Strong qualitative and quantitative research skills.
• Experience with surveys, sampling and data interpretation.
• Proficiency with Power BI for data analysis.
• Fluent in Italian and English.

Responsabilidades

• Lead UX research studies (surveys, interviews, usability tests).
• Translate findings into actionable insights for stakeholders.
• Develop personas and map customer journeys.
• Support omnichannel optimization across digital platforms.
• Promote human-centered design and design thinking.

Conhecimentos

UX research

Qualitative methods

Quantitative methods

Power BI

Survey design

Statistical analysis

Communication skills

Italian/English bilingual

Formação

Degree in psychology/sociology/statistics/communication sciences (or related)

Ferramentas

Power BI

Qualtrics

Medallia

R

Miro

Figma

Descrição da vaga

ZEISS Group in Castiglione Olona, Italy, is seeking a junior UX researcher to join our omnichannel customer experience team. You will lead qualitative and quantitative studies, measure customer satisfaction with metrics like NPS and CES, and present insights to stakeholders across marketing, sales, customer care, IT and digital.

You will develop personas, map journeys, and support journey optimization for digital platforms and self-service solutions, promoting human-centered design and design