Junior User Experience Researcher

ZEISS Group; Castiglione Olona; Hybride; EUR 30 000 - 35 000; Plein temps

Avantages offerts par ce poste

Hybrid on-site model

Subsidised canteen

Bonuses for performance, production &

Welfare benefits

Résumé du poste

ZEISS Group in Castiglione Olona, Italy, is seeking a junior UX researcher to join our omnichannel customer experience team. You will lead qualitative and quantitative studies, measure customer satisfaction with metrics like NPS and CES, and present insights to stakeholders across marketing, sales, customer care, IT and digital.

You will develop personas, map journeys, and support journey optimization for digital platforms and self-service solutions, promoting human-centered design and design

Qualifications

• 1–2 years in UX research or related analytical role.
• Strong qualitative and quantitative research skills.
• Experience with surveys, sampling and data interpretation.
• Proficiency with Power BI for data analysis.
• Fluent in Italian and English.

Responsabilités

• Lead UX research studies (surveys, interviews, usability tests).
• Translate findings into actionable insights for stakeholders.
• Develop personas and map customer journeys.
• Support omnichannel optimization across digital platforms.
• Promote human-centered design and design thinking.

Connaissances

UX research

Qualitative methods

Quantitative methods

Power BI

Survey design

Statistical analysis

Communication skills

Italian/English bilingual

Formation

Degree in psychology/sociology/statistics/communication sciences (or related)

Outils

Power BI

Qualtrics

Medallia

R

Miro

Figma

Description du poste

Zeiss is an internationally leading technology enterprise operating in optics and optoelectronics, with a presence in 50 countries. We are looking for a junior user experience researcher to join our omnichannel customer experience team in Castiglione Oliva, Italy.

Your role

• Lead UX research activities, designing and conducting qualitative and quantitative studies (surveys, interviews, usability testing, focus groups, workshops).
• Measure and analyse customer satisfaction using metrics such as NPS, CES and CSI, applying statistical techniques and tools like Power BI.
• Translate research findings into actionable insights, produce clear reports and present them to stakeholders in marketing, sales, customer care, IT and digital.
• Support customer journey optimisation, develop personas, map journeys and identify opportunities to improve the omnichannel experience, including digital platforms and self-service solutions.
• Promote human-centred design and design thinking, facilitate workshops and ensure customer needs remain central to projects.

Requirements

• Experienced degree in psychology, sociology, statistics, communication sciences or related field.
• 1-2 years of experience in UX research, customer insights, market research or a similar analytical role.
• Strong knowledge of qualitative and quantitative methodologies, survey design, sampling, statistical analysis and interpretation of feedback.
• Experience with customer satisfaction metrics and tools such as Power BI.
• Understanding of journey mapping, personas, user behaviour and human-centred design, preferably in B2C, B2B or B2B2C contexts.
• Excellent communication, interpersonal and organisational skills.
• Fluency in Italian and English.
• Desirable: Experience with voice-of-the-customer platforms (Qualtrics, Medallia), statistical tools (R), design thinking tools (Miro) and basic knowledge of Figma.

Benefits

• Hybrid working model (three days on-site, two days remote after an initial 1-2 month on-site induction).
• Subsidised canteen.
• Performance, production and attendance bonuses.
• Welfare benefits.

Location & compensation

Castiglione Oliva (VA), Italy.

Salary €30,000-35,000 gross per annum, dependent on experience.