Junior Operations Specialist

MDOTM; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

MDOTM, a global AI-driven investment solutions company with offices in Milan, is hiring a Junior Operations Specialist. This cross-functional role sits at the intersection of operations, project management, and commercial support, offering hands-on exposure to client projects and internal processes in fintech.

You will coordinate client projects, support business development, and collaborate with Product, Research, Engineering, and Operations to ensure milestones are met while improving

Competenze

• Recent graduate or current student in business, finance, economics, or related field preferred
• Organized, detail-oriented, proactive and able to manage multiple tasks
• Strong written and verbal communication with good interpersonal skills
• Fluent in English, both written and spoken

Mansioni

• Support implementation of new client projects by coordinating operational activities and gathering requirements
• Maintain ongoing contact with clients during project setup and execution to clarify timelines and deliverables
• Assist Business Development with research and client materials for partnerships
• Coordinate with Product, Research, Engineering, and Operations to hit milestones
• Contribute to process improvements and documentation standards for efficiency
• Manage project documentation and ensure information is tracked in tools
• Assist with market benchmark research and background briefs

Conoscenze

Communication

Organized

Analytical thinking

English proficiency

Interest in fintech

Excel

Google Sheets

Formazione

Bachelor's degree in business/finance or related

Strumenti

Excel

Google Sheets

Descrizione del lavoro

About MDOTM

MDOTM is the Global leader in AI-driven investment solutions. Founded in 2015, we earned significant recognition in 2017 as the only European fintech startup selected by Google for its acceleration program in Silicon Valley.
Since then, we have been growing continuously, establishing a strong international presence with offices in London, Milan and New York.

If you are looking for a fast-paced environment and are willing to take ownership, this is the right opportunity for you!

Role Overview

A cross-functional junior role sitting at the intersection of operations, project management, and commercial support. The Junior Operations Specialist will help coordinate client projects and streamline internal processes, gaining end-to-end visibility into how a growing fintech operates from the inside - a unique opportunity to gain exposure to both client-facing growth work and internal operational processes within the finance industry.

Key Responsibilities

• Project Execution: Support the implementation of new client projects by managing operational activities, gathering and documenting requirements, and ensuring timely delivery and collaboration with internal teams.
• Client Relationship Management: Maintain ongoing contact with clients during project setup and execution, ensuring clarity on timelines, deliverables, and feedback loops.
• Business Development Support: Assist the Business Development team with research, preparation of client materials, and follow-up activities related to ongoing or prospective partnerships.
• Cross-Team Coordination: Liaise with internal teams (Product, Research, Engineering, and Operations) to ensure project milestones are met and any blockers are promptly resolved.
• Process Improvement: Contribute to the optimization of internal workflows, documentation standards, and reporting tools to enhance operational efficiency.
• Knowledge Management: Maintain accurate project documentation and ensure information is properly tracked in project management tools.
• Research: Assist with market benchmark and research potential prospects, preparing background briefs and use-cases.

Requirements

• A recent graduate or current student (business, finance, economics, or related field preferred - but not required).
• Organized, detail-oriented, and proactive.
• Strong communicator (written & verbal) with good interpersonal skills.
• Comfortable juggling multiple tasks in a fast-moving environment.
• Eager to learn and grow across both commercial and analytical areas.
• Knowledge of basic financial concepts and how financial markets work.
• Professional proficiency in English, both written and spoken.

Bonus Points

• Prior exposure (academic or professional) to fintech, banking, or consulting environments.
• Comfortable working with structured data and spreadsheets (Excel, Google Sheets).
• Genuine curiosity for financial markets, alternative data, or quantitative research.

Why Join Us?

• Work at the leading edge of technology, leveraging our decade of experience in proprietary AI to build the next generation of industry-defining tools.
• Competitive salary & truly flexible work environment.
• Benefit from an unlimited learning and development budget to stay at the bleeding edge of AI research, alongside a fast-track path into technical leadership or principal research roles.
• Collaborate daily with an ultra-international team (18+ nationalities) spread across our offices in Milan, London and New York.
• Annual company retreat at a stunning location.
• Fast-track career progression, with opportunities to grow into leadership roles.