Junior Marine Business Support Advisor

RINA; Viareggio; On-site; EUR 23,000 - 26,000; Full time

Benefits offered by this job

Welfare

Annual bonus

Job summary

RINA is recruiting a Junior Marine Business Support Advisor to join its Viareggio office, in Italy, within the Mediterranean and Africa Marine Division. The role focuses on administrative tasks from creating a customer in a database to issuing invoices, ensuring smooth customer interactions and efficient business operations.

You will support customer data management, order processing, offers, billing, and day-to-day administrative activities, collaborating with Finance and technical teams.

Qualifications

• Up to 3 years of experience in business support, customer service, order management, or similar roles.
• Basic knowledge of offer management, contract handling, order processing, and invoicing or payment tracking.
• Strong communication, customer-oriented approach, and ability to collaborate with internal teams.
• Good proficiency in Microsoft Office and familiarity with CRM systems.

Responsibilities

• Customer & Order Support: Manage customer data and assist in processing orders and contracts with internal teams for timely delivery.
• Offer & Documentation Support: Prepare and manage customer offers in internal systems with complete documents.
• Billing & Administrative Activities: Support invoicing, payment tracking, and resolve simple discrepancies with Finance.
• Operational Support: Assist technical teams with administrative tasks including timesheet accuracy.
• Customer Communication: Provide updates on orders and invoices and maintain professional communication.
• Issue Handling: Identify and escalate customer issues, supporting resolution with other departments.
• Compliance & Data Accuracy: Maintain organized, accurate records of customer data, orders, and communications.

Skills

Microsoft Office

CRM systems

Customer service

Communication

Education

High School Diploma/GED in Business Administration/Finance Management

Job description

RINA is currently recruiting for a Junior Marine Business Support Advisor to join its office in Viareggio, Italy within the Mediterranean and Africa Marine Division.

Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

Customer & Order Support

Support the management of customer data, ensuring information is accurate and up to date. Assist in processing customer orders and contracts, coordinating with internal teams to ensure smooth and timely delivery.

Offer & Documentation Support

Help prepare and manage customer offers in internal systems, ensuring all documents shared with customers are complete and accurate.

Billing & Administrative Activities

Support invoicing and payment tracking activities, checking basic details and helping to resolve simple discrepancies in collaboration with the Finance team.

Operational Support

Assist technical teams with administrative tasks, including correct timesheets compilation on time.

Customer Communication

Provide support to customers, answering inquiries, sharing updates on orders or invoices, and ensuring clear and professional communication.

Issue Handling

Help identify and elevate customer issues or discrepancies, supporting the resolution process together with other departments.

Compliance & Data Accuracy

Ensure activities follow company procedures and maintain organized and accurate records of customer data, orders, and communications.

Education

High School Diploma/GED in Business Administration Finance Management

Qualifications

Experience & Process Knowledge

Up to 3 years of experience in business support, customer service, order management, or similar roles, with basic knowledge of processes such as offer management, contract handling, order processing, and (as a plus) invoicing or payment tracking.

Customer & Communication Skills

Strong communication skills and a customer-oriented approach, with the ability to handle inquiries professionally, collaborate with internal teams, and support issue resolution effectively.

Accuracy & Organization

High attention to detail and good organizational skills, ensuring accuracy in customer data, documentation, orders, and invoices while managing multiple priorities in a dynamic environment.

Problem Solving & Compliance

Ability to identify and support the resolution of discrepancies or customer issues, with awareness of company procedures and documentation standards.

Digital & Technical Skills

Good proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM systems or similar tools.

Mindset

Proactive, reliable, and eager to learn, with a focus on delivering quality service and continuous improvement.

Competencies

• FORESIGHT & INSIGHT - Context awareness adopting a systematic perspective and informed decision making.
• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
• DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.
• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.

Compensation Data

The salary range and job grade for this position are defined based on objective, role-related criteria, and responsibilities in accordance with CCNL RINA (CNEL code I480).

The gross annual salary range foreseen is between €23,000 and €26,000 and will be finally defined on candidate’s professional experience, qualifications, competencies, and overall alignment with the role.

In addition, an annual variable compensation component is provided, based on both Company and individual performance objectives in accordance with the current policies and collective agreements.

The overall compensation package is complemented by the Company's welfare.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.