Junior Digital Service Manager - Supply Chain Solutions

Reply; Caserta; Presencial; EUR 38 000 - 52 000; Tempo integral

Resumo da oferta

Logistics Reply in Caserta, Campania, is seeking a Junior IT Service Manager to be the main client interface, ensuring high-quality support for supply chain solutions and ITIL-aligned operations. You will handle escalations, produce actionable incident reports in Jira Service Management, and lead service review meetings with clients and suppliers, driving value and renewals.

This role emphasizes customer success, data-driven decisions, and collaboration with first- and second-level support teams

Qualificações

• Excellent academic record in STEM or Management Engineering.
• Experience in challenging contexts is a plus.
• ITIL certifications or familiarity with ITIL frameworks is a plus.
• Experience in Supply Chain or Industry 4.0 solutions is a plus.

Responsabilidades

• Serve as main client contact to ensure high-quality support.
• Manage escalations and compile incident reports using Jira Service Management.
• Lead Service Review meetings with clients and suppliers.
• Monitor AMS contract performance and support renewals with data.
• Oversee first- and second-level support to meet SLAs.
• Collaborate on internal initiatives to improve service and client engagement.
• Work in an ITIL-aligned environment emphasizing ownership and innovation.
• Demonstrate strong communication and relationship-building skills.
• Use data and KPIs to drive decisions and support negotiations.

Conhecimentos

Communication

Relationship-building

Data-driven decisions

Customer success mindset

Formação académica

STEM subjects

Management Engineering

Ferramentas

Jira

Confluence

Descrição da oferta de emprego

As a Junior IT Service Manager, you act as the main client interface to ensure high-quality support for Logistics Reply’s supply chain solutions. You will handle escalations, produce actionable incident reports, and lead service review meetings with clients and suppliers. You’ll monitor contract performance and help optimize value-added services and renewals based on data. You’ll oversee support teams to meet SLAs and contribute to service improvement initiatives in a dynamic ITIL-aligned environment. This role offers broad visibility across clients and tech, with a strong focus on customer success and transformation in logistics technology.

• Serve as the main point of contact for clients to ensure a consistent, high-quality support experience
• Manage escalations and compile clear incident reports using Jira Service Management
• Organize and lead Service Review meetings with clients and suppliers
• Monitor AMS contract performance, identify enhancements, and support renewals based on data
• Oversee first- and second-level support teams ensuring SLA adherence
• Collaborate on internal initiatives to improve service, client engagement, and operations
• Work in a ITIL-aligned environment emphasizing ownership, structure, and innovation
• Strong communication and relationship-building skills with a customer-first mindset
• Ability to use data and KPIs to drive decisions and support negotiations
• Excellent academic track record in STEM subjects or Management Engineering
• Experience in challenging contexts is a plus
• ITIL certifications or strong familiarity with ITIL frameworks are a plus
• Experience in Supply Chain or Industry 4.0 solutions is a plus
• Working knowledge of Atlassian tools, especially Jira and Confluence is a plus
• strong communication
• relationship-building
• Jira
• Confluence

Junior Digital Service Manager - Supply Chain Solutions caserta, campania, it