Junior Digital Service Manager - Logistics Solutions Lead

Reply; Caserta; On-site; EUR 38,000 - 52,000; Full time

Job summary

Logistics Reply in Caserta, Campania, is seeking a Junior IT Service Manager to be the main client interface, ensuring high-quality support for supply chain solutions and ITIL-aligned operations. You will handle escalations, produce actionable incident reports in Jira Service Management, and lead service review meetings with clients and suppliers, driving value and renewals.

This role emphasizes customer success, data-driven decisions, and collaboration with first- and second-level support teams

Qualifications

• Excellent academic record in STEM or Management Engineering.
• Experience in challenging contexts is a plus.
• ITIL certifications or familiarity with ITIL frameworks is a plus.
• Experience in Supply Chain or Industry 4.0 solutions is a plus.

Responsibilities

• Serve as main client contact to ensure high-quality support.
• Manage escalations and compile incident reports using Jira Service Management.
• Lead Service Review meetings with clients and suppliers.
• Monitor AMS contract performance and support renewals with data.
• Oversee first- and second-level support to meet SLAs.
• Collaborate on internal initiatives to improve service and client engagement.
• Work in an ITIL-aligned environment emphasizing ownership and innovation.
• Demonstrate strong communication and relationship-building skills.
• Use data and KPIs to drive decisions and support negotiations.

Skills

Communication

Relationship-building

Data-driven decisions

Customer success mindset

Education

STEM subjects

Management Engineering

Tools

Jira

Confluence

Job description

Logistics Reply in Caserta, Campania, is seeking a Junior IT Service Manager to be the main client interface, ensuring high-quality support for supply chain solutions and ITIL-aligned operations. You will handle escalations, produce actionable incident reports in Jira Service Management, and lead service review meetings with clients and suppliers, driving value and renewals.

This role emphasizes customer success, data-driven decisions, and collaboration with first- and second-level support teams