Junior Cloud Support Engineer — Reliability & Automation

NEST; Mantova; On-site; EUR 45,000 - 63,000; Full time

Benefits offered by this job

PTO package with holiday, vacation,个人,

Medical plans with employer

401(k) with company match

Employer-paid life insurance ($15,000)

Employee Assistance Program (EAP) with

Optional Dental, Vision, Pet Insurance

Company-sponsored engagement and PHIL

Job summary

NEST is a pioneer in the Integrated Facilities Management (IFM) industry, delivering cloud-based solutions via our 20 Digits tech division. We seek engineers who will support and maintain our next-generation platform, ensuring reliability and availability across applications, systems, and infrastructure.

You will troubleshoot issues, collaborate with engineers, and participate in CI/CD, automation, and documentation efforts.

Qualifications

• Degree in CS or SE, or bootcamp plus degree in another field.
• Experience supporting and troubleshooting applications in internet-based or cloud environments.
• Familiarity with Windows- and Linux-based systems.
• Knowledge of scripting or programming languages such as Python, PowerShell, Bash, or similar.
• Exposure to CI/CD processes and tools such as Jenkins, GitLab, or Travis CI.
• Familiarity with configuration management tools such as Ansible, Puppet, Chef, or Salt.
• Knowledge of container technologies such as Docker, Kubernetes, or OpenShift.
• Understanding of networking concepts, including TCP/IP, DNS, routing, and load balancing.
• Exposure to monitoring tools such as Grafana, Prometheus, ELK, or similar platforms.
• Familiarity with version control systems such as Git or SVN.
• Strong communication, analytical, and problem-solving skills.
• Ability to support a 24/7 operational environment, including scheduled after-hours or on-call responsibilities.

Responsibilities

• Provide technical support for company applications, production systems, and technology platforms
• Troubleshoot application errors, software defects, performance issues, and system outages
• Monitor production systems, servers, and infrastructure to maintain availability and reliability
• Respond to system alerts and technical incidents, escalating complex issues when necessary
• Collaborate with engineers and developers to investigate problems and implement solutions
• Assist with Windows- and Linux-based system maintenance, updates, configurations, and troubleshooting
• Support network connectivity, system performance, backup, recovery, and security activities
• Assist with automation, scripting, and Continuous Integration/Continuous Deployment (CI/CD) processes
• Participate in testing and implementing application updates and system enhancements
• Maintain technical documentation, incident reports, and operational metrics
• Participate in scheduled after-hours support and on-call rotations as needed

Skills

Communication skills

Analytical thinking

Problem solving

Team collaboration

Organization

Education

B.S. in Computer Science or Software Engineering

Coding bootcamp + bachelor’s degree in another field

Tools

Docker

Kubernetes

OpenShift

Jenkins

GitLab

Travis CI

Ansible

Puppet

Chef

Salt

Grafana

Prometheus

ELK

Git

SVN

Job description

NEST is a pioneer in the Integrated Facilities Management (IFM) industry, delivering cloud-based solutions via our 20 Digits tech division. We seek engineers who will support and maintain our next-generation platform, ensuring reliability and availability across applications, systems, and infrastructure.

You will troubleshoot issues, collaborate with engineers, and participate in CI/CD, automation, and documentation efforts.