Italian Travel Support Agent - Relocation to Greece

Mercier Consultancy MD; Italia; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Training provided

Health insurance

Career progression

Job summary

Mercier Consultancy Group is sourcing an Italian-speaking Customer Service Agent for Avis in Greece. The role focuses on assisting international travelers with rental bookings, travel logistics, and premium service standards.

You will handle inquiries, changes, and cancellations while maintaining CRM records and collaborating with a multinational team. Candidates should be fluent in Italian, possess EU passport or Greek work permit, and bring customer service experience.

Qualifications

• Native or fluent Italian required (spoken and written).
• EU passport or valid Greek work permit.
• Experience in customer service or travel industry preferred.
• Strong digital literacy and multi-system navigation.
• Excellent communication with empathy and problem-solving.

Responsibilities

• Deliver world-class assistance to Avis customers regarding rentals and travel logistics.
• Manage reservation inquiries, modifications, and cancellations with professionalism.
• Resolve customer concerns to ensure a seamless travel experience.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with international team to uphold Avis' premium brand image.
• Provide guidance on travel insurance, vehicle categories, and service packages.
• Contribute to improving service protocols to enhance satisfaction.

Skills

Italian language

Customer service

Travel industry

Digital literacy

Effective communication

Job description

Mercier Consultancy Group is sourcing an Italian-speaking Customer Service Agent for Avis in Greece. The role focuses on assisting international travelers with rental bookings, travel logistics, and premium service standards.

You will handle inquiries, changes, and cancellations while maintaining CRM records and collaborating with a multinational team. Candidates should be fluent in Italian, possess EU passport or Greek work permit, and bring customer service experience.