Italian Speaking Customer Service Agent For Avis - Work Remote In Greece

Mercier Consultancy MD; Italia; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Training provided

Health insurance

Career progression

Job summary

Mercier Consultancy Group is sourcing an Italian-speaking Customer Service Agent for Avis in Greece. The role focuses on assisting international travelers with rental bookings, travel logistics, and premium service standards.

You will handle inquiries, changes, and cancellations while maintaining CRM records and collaborating with a multinational team. Candidates should be fluent in Italian, possess EU passport or Greek work permit, and bring customer service experience.

Qualifications

• Native or fluent Italian required (spoken and written).
• EU passport or valid Greek work permit.
• Experience in customer service or travel industry preferred.
• Strong digital literacy and multi-system navigation.
• Excellent communication with empathy and problem-solving.

Responsibilities

• Deliver world-class assistance to Avis customers regarding rentals and travel logistics.
• Manage reservation inquiries, modifications, and cancellations with professionalism.
• Resolve customer concerns to ensure a seamless travel experience.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with international team to uphold Avis' premium brand image.
• Provide guidance on travel insurance, vehicle categories, and service packages.
• Contribute to improving service protocols to enhance satisfaction.

Skills

Italian language

Customer service

Travel industry

Digital literacy

Effective communication

Job description

Italian Speaking Customer Service Agent For Avis

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking international growth within the dynamic global outsourcing sector.

Job Overview

We are currently sourcing candidates for an Italian Speaking Customer Service Agent For Avis position in Greece, a unique role within the fast-paced travel industry. This is the perfect chance to kickstart your career by providing exceptional support to international travelers while enjoying the Mediterranean lifestyle in one of the world's most sought-after destinations.

Key Responsibilities

• Deliver world-class assistance to Avis customers regarding vehicle rentals and travel logistics
• Manage reservation inquiries, modifications, and cancellations with high professional standards
• Resolve customer concerns efficiently to ensure a seamless travel experience for every client
• Maintain detailed records of customer interactions within the travel industry CRM systems
• Collaborate with international team members to uphold the premium brand image of Avis
• Provide expert guidance on travel insurance, vehicle categories, and service packages
• Contribute to the continuous improvement of service protocols to enhance customer satisfaction

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role
• Valid EU passport or a valid Greek work permit
• Proven experience in customer service or the travel industry is highly preferred
• Strong digital literacy and ability to navigate multiple software platforms simultaneously
• Exceptional communication skills with a focus on empathy and problem-solving
• A passion for travel and a commitment to delivering high-quality service

Benefits

What We Offer

• Competitive monthly salary plus 2 extra salaries per year (13th and 14th salary)
• Monthly Performance Bonus tailored for high-achieving customer service professionals
• Fully paid relocation package, including flight tickets, airport transfer, and initial hotel accommodation
• Comprehensive, fully paid training provided by industry experts
• Full private health insurance coverage
• An opportunity to join a diverse, multicultural team in a rapidly growing company
• And much more, including career progression opportunities within the travel sector

Life in Greece

Embarking on one of the many available jobs in Greece means embracing a life of sunshine, history, and unparalleled culture. As an Italian Speaking Customer Service Agent For Avis, you will discover that Greece offers a perfect balance between a vibrant professional environment and a relaxed, Mediterranean pace of life, making it a dream destination for international workers.

Beyond the professional benefits, relocating to Greece provides an incredible quality of life, ranging from its world-renowned culinary scene to its stunning coastal landscapes. We handle the logistical complexities of your move so you can focus on enjoying your time in Greece, a country that truly offers a unique blend of ancient charm and modern convenience for everyone who moves here.