Italian Support Pro - Remote in Portugal + Day 1 Housing

Cross Border Talents; Torino; Remote; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Temporary accommodation

Flight reimbursement

Initial hotel accommodation

Job summary

Cross Border Talents is hiring a Customer Support Representative (Italian-speaking) to join our POS System Solutions team. You will be the primary contact for Italian-speaking customers, delivering support via phone, email, and chat.

This remote role in Portugal offers a base salary of 1000 EUR gross per month (14 payments) plus a 50 EUR monthly bonus, with relocation assistance and temporary accommodation options for non-Portuguese relocations.

Qualifications

• Fluent in Italian (C1+), both written and spoken.
• Excellent communication and interpersonal skills.
• Experience in customer service or technical support is a plus.
• Ability to work independently in a dynamic, remote environment.
• Comfortable working remotely using digital collaboration tools.

Responsibilities

• Deliver exceptional customer service to Italian-speaking users via phone, email, and chat.
• Handle inquiries related to POS system functionalities, hardware setup, troubleshooting, and account-related issues.
• Maintain accurate documentation of customer interactions in the CRM system.
• Work collaboratively with technical teams to escalate and resolve complex cases.
• Meet performance KPIs and SLA targets set by the client.
• Stay up to date on product knowledge and process updates.

Skills

Italian language

Communication skills

Customer service experience

Tools

CRM software

Job description

Cross Border Talents is hiring a Customer Support Representative (Italian-speaking) to join our POS System Solutions team. You will be the primary contact for Italian-speaking customers, delivering support via phone, email, and chat.

This remote role in Portugal offers a base salary of 1000 EUR gross per month (14 payments) plus a 50 EUR monthly bonus, with relocation assistance and temporary accommodation options for non-Portuguese relocations.