Italian Speaking Customer Service Agent For Netflix - Work Remote In Greece

Mercier Consultancy MD; Italia; On-site; EUR 25,000 - 33,000; Full time

Benefits offered by this job

Relocation package

Performance bonus

Health insurance

Training programs

Career growth

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Netflix Customer Service Agent to support Greek-based users. You will handle chat, email, and phone inquiries, resolve account issues, and ensure a seamless streaming experience with a customer-centric approach.

Relocation to Greece is provided with a comprehensive package, plus competitive salary, performance bonus, health insurance, and ongoing training to advance your career in the BPO and digital media sector.

Qualifications

• Native or fluent Italian is mandatory for this role.
• Excellent command of English for corporate communication.
• EU passport or valid Greece work permit required.

Responsibilities

• Provide high-quality support to Netflix users via chat, email, and telephone.
• Assist subscribers with account management, billing inquiries, and streaming connectivity issues.
• Maintain deep knowledge of the platform's library and features to aid users.
• Troubleshoot device compatibility and streaming performance problems.
• Meet quality standards and response time targets within the streaming environment.
• Collaborate with internal teams to resolve complex issues promptly.

Skills

Fluent Italian

English proficiency

Problem solving

Customer focus

Communication skills

Job description

Italian Speaking Customer Service Agent For Netflix

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities in the BPO and technology sectors. We are proud to be the trusted partner for professionals seeking high-impact careers and rewarding international experiences across Europe.

Job Overview

We are currently looking for motivated individuals to join our team as an Italian Speaking Customer Service Agent For Netflix position in Greece. If you are passionate about the streaming industry and eager to advance your career while enjoying the Mediterranean lifestyle, this is one of the most exciting Italian-speaking jobs available in the market today.

Key Responsibilities

• Provide high-quality support to Netflix users via chat, email, and telephone
• Assist subscribers with account management, billing inquiries, and streaming connectivity issues
• Ensure an exceptional customer experience by maintaining deep knowledge of the platform's library and features
• Troubleshoot technical issues regarding device compatibility and streaming performance
• Adhere to quality standards and response time metrics within the streaming platforms environment
• Collaborate with internal teams to elevate complex issues and ensure timely resolution for the user
• Contribute to the positive brand reputation of Netflix through professional and empathetic communication

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role
• Excellent command of the English language for corporate communication
• Valid EU passport or a valid work permit for Greece
• Strong passion for streaming platforms and digital entertainment media
• Excellent problem-solving skills and a customer-centric mindset
• Previous experience in a customer-facing role is considered a significant advantage

Benefits

What We Offer

• Competitive Monthly Salary plus 2 extra salaries per year (13th and 14th month pay)
• Monthly Performance Bonus linked to service quality
• Fully Paid Relocation Package (flight to Greece, airport transfer, and hotel accommodation)
• Industry-leading training provided for all successful candidates
• Comprehensive health insurance and wellness benefits
• Professional growth opportunities within the competitive industry of streaming platforms
• Support with local bureaucracy and registration for all new arrivals

Life in Greece

Embarking on one of the many available jobs in Greece offers more than just a career move; it is a lifestyle transformation. Greece is renowned for its world-class climate, stunning coastlines, and a rich historical heritage that provides a vibrant backdrop for your daily life. Living in Greece allows you to experience the perfect balance between professional success and the relaxed, sun-soaked Mediterranean way of life.

Our comprehensive relocation package ensures that your transition to Greece is seamless and stress-free, allowing you to focus on your new journey. From world-famous culinary experiences to the warm, welcoming local culture, you will find that relocating to Greece is a decision that yields immense personal and professional rewards. Join our team today and discover why thousands of professionals choose Greece as their ultimate career destination.