Italian-Speaking Remote Support Specialist (Greece)

WW Talents; Perugia; Remoto; EUR 24.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Remote work from Greece

Relocation support

Performance bonus up to 10%

Descrizione del lavoro

WW Talents is seeking an Italian-speaking Customer Support Specialist to work fully remotely from Greece. You will provide Italian support via phone, email and chat, answer questions, and assist with platform and product issues. Training is fully paid, and relocation support is offered for EU movers, fostering an international, multicultural team.

Schedule: five days per week with rotating shifts (08:00–00:00). English B2+ is required for training and internal communication.

Competenze

• English B2+ for training and internal communication.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently in a remote environment.

Mansioni

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

Conoscenze

Communication skills

Interpersonal skills

Customer-focused

Empathy

Problem-solving

Troubleshooting

CRM familiarity

Data entry

Remote work

English proficiency

Strumenti

CRM software

Descrizione del lavoro

WW Talents is seeking an Italian-speaking Customer Support Specialist to work fully remotely from Greece. You will provide Italian support via phone, email and chat, answer questions, and assist with platform and product issues. Training is fully paid, and relocation support is offered for EU movers, fostering an international, multicultural team.

Schedule: five days per week with rotating shifts (08:00–00:00). English B2+ is required for training and internal communication.