Italian-speaking Customer Service Representative

Cross Border Talents; Lombardia; On-site; EUR 25,000 - 35,000; Full time

Job summary

A logistics support company is seeking an Italian-speaking Customer Service Representative to provide assistance in a fast-paced environment. The representative will communicate with customers, help track shipments, address billing questions, and process claims. Candidates must be fluent in Italian and proficient in English, with strong communication skills and problem-solving abilities. This position is on-site in Turbigo, Lombardy, providing an engaging customer experience.

Qualifications

• Native or fluent Italian (C1 level or higher).
• English proficiency at B2 level.
• Basic knowledge of computer systems and applications.

Responsibilities

• Provide assistance to customers through phone, email, and digital channels.
• Help customers track shipments and obtain delivery updates.
• Address billing questions and support payment-related inquiries.
• Process customer claims and service requests.
• Provide guidance on service features and account management.
• Resolve customer complaints and ensure a satisfactory outcome.
• Maintain accurate documentation of all customer interactions.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Attention to detail

Job description

Job Overview

We are hiring an Italian-speaking Customer Service Representative to support customers with logistics and delivery-related inquiries. The position is on-site in Piraeus, Athens, Greece, providing the opportunity to work in a dynamic international support environment.

You will communicate with customers across multiple channels and help resolve service requests while ensuring a smooth and positive customer experience.

Key Responsibilities

• Provide assistance to customers through phone, email, and digital channels.
• Help customers track shipments and obtain delivery updates.
• Address billing questions and support payment-related inquiries.
• Process customer claims and service requests.
• Provide guidance on service features and account management.
• Resolve customer complaints and ensure a satisfactory outcome.
• Maintain accurate documentation of all customer interactions.

Requirements

• Native or fluent Italian (C1 level or higher).
• English proficiency at B2 level.
• Excellent communication and interpersonal skills.
• Basic knowledge of computer systems and applications.
• Ability to work in a fast-paced customer service environment.
• Strong attention to detail and problem-solving abilities.