Italian Speaking Customer Service For Scalable Capital - Work In Athens, Greece

Mercier Consultancy Group; Lombardia; Sur place; EUR 24 000 - 38 000; Plein temps

Avantages offerts par ce poste

Relocation package

Training provided

Health insurance

Performance bonuses

Career advancement opportunities

Résumé du poste

Mercier Consultancy Group is seeking an Italian Speaking Customer Service Agent for Scalable Capital in Greece. You will support Italian-speaking clients with banking inquiries and account management, while upholding GDPR and security standards.

The role requires native or fluent Italian, strong communication skills, and a proactive approach to learning in the fintech banking sector. On-site work in Athens is expected, with relocation and training provided.

Qualifications

• Native or fluent Italian (spoken and written).
• Strong interest in the banking and fintech sectors.
• Excellent verbal and written communication for high-level banking correspondence.
• Previous experience in customer service or a finance-related background is desirable.

Responsabilités

• Deliver exceptional customer support to Scalable Capital users regarding banking inquiries and investment account management.
• Maintain high professionalism while navigating banking regulations and security protocols.
• Assist clients with onboarding, document verification, and transactional queries with precision and empathy.
• Act as a brand ambassador for the banking sector by providing clear, accurate information to Italian-speaking customers.
• Collaborate with cross-functional teams to resolve technical or financial issues reported by end-users.
• Contribute to improvements in customer experience metrics by providing feedback to management.
• Handle sensitive financial data with confidentiality and GDPR/banking security compliance.
• Work on-site in Athens, Greece as part of a multicultural professional team.

Connaissances

Italian language

Customer service

Attention to detail

GDPR awareness

Description du poste

Italian Speaking Customer Service Agent For Scalable Capital

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global enterprises. We pride ourselves on delivering white-glove service to our candidates while facilitating long-term career growth in the most dynamic international markets.

Job Overview

We are currently seeking a professional to fill the Italian Speaking Customer Service Agent For Scalable Capital position in Greece. This is a unique opportunity to join the innovative banking industry and provide high-quality support to clients within a fast-paced fintech environment, contributing to one of the most exciting Italian-speaking jobs currently available in Europe.

Key Responsibilities

• Deliver exceptional customer support to Scalable Capital users regarding banking inquiries and investment account management.
• Maintain high standards of professionalism while navigating complex banking regulations and security protocols.
• Assist clients with onboarding, document verification, and transactional queries with precision and empathy.
• Act as a brand ambassador for the banking sector by providing clear, accurate, and helpful information to Italian-speaking customers.
• Collaborate with cross-functional teams to resolve technical or financial issues reported by end-users.
• Contribute to the continuous improvement of customer experience metrics by providing constructive feedback to management.
• Handle sensitive financial data with the utmost confidentiality and in full compliance with GDPR and banking security standards.
• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in the banking and fintech sectors, with a proactive approach to learning financial products.
• Exceptional verbal and written communication skills suitable for high-level banking correspondence.
• Ability to work on-site in Athens, Greece, as part of a multicultural professional team.
• Previous experience in customer service or a finance-related background is highly desirable.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus included.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Fully Paid Training for the banking industry.
• Comprehensive Health Insurance coverage.
• Excellent career advancement opportunities at one of the top jobs in Greece.
• And Much More…

Life in Greece

Living and working in Greece offers an unparalleled quality of life, where ancient history meets a modern, vibrant Mediterranean lifestyle. Choosing one of our Italian-speaking jobs in Greece means enjoying over 300 days of sunshine, stunning coastlines, and a rich culture that is both welcoming and deeply historic. Athens, the capital, serves as the heart of professional life, providing a perfect backdrop for your career advancement.

Beyond the professional benefits, Greece provides an affordable cost of living, world‑class gastronomy, and a lifestyle that balances hard work with leisure. When you accept this Italian Speaking Customer Service Agent For Scalable Capital position in Greece, you are not just getting a job; you are embracing a life-changing international experience. Join the community of professionals thriving in Greece today!