Italian Speaking Customer Service Agent For Microsoft - Work In Athens, Greece

Mercier Consultancy MD; Italia; On-site; EUR 28,000 - 45,000; Full time

Benefits offered by this job

Relocation package

IT training

Health insurance

Career progression

Performance bonus

Two extra salaries

Job summary

Mercier Consultancy Group is sourcing an Italian-speaking Customer Service Agent for Microsoft in Greece. The role combines high-level technical support with excellent customer service to Italian-speaking clients, based in Athens.

You will handle queries via phone, email, and live chat, document issues in the CRM, and stay updated on Microsoft releases. Relocation support and a competitive compensation package are provided to successful candidates.

Qualifications

• Native or fluent Italian is essential.
• Experience in technical support or customer service is preferred.
• Ability to thrive in an international, multicultural environment.

Responsibilities

• Provide high-level technical assistance for Microsoft software and services.
• Resolve IT inquiries via phone, email, and live chat with excellent service.
• Document technical issues and troubleshooting steps in the CRM.
• Collaborate with IT teams to address product concerns and SLAs.
• Stay updated on Microsoft releases and cloud trends.
• Deliver professional, empathetic support to Italian-speaking clients.

Skills

Fluent Italian

Tech Support

Customer Service

Communication skills

Tools

CRM software

Live chat tools

Job description

Italian Speaking Customer Service Agent For Microsoft

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, specializing in connecting elite talent with industry-leading corporations across Europe. As a leader in the human capital sector, we pride ourselves on facilitating career-defining opportunities within the global IT industry.

Job Overview

We are currently sourcing exceptional professionals for the Italian Speaking Customer Service Agent For Microsoft position in Greece. This role offers the unique chance to join a world-class IT team in Athens, combining high-level technical support with the vibrant professional culture of one of the most sought-after jobs in Greece.

Key Responsibilities

• Provide high-level technical assistance for Microsoft software and service ecosystems


• Resolve complex IT inquiries via telephone, email, and live chat, ensuring maximum user satisfaction


• Maintain detailed documentation of technical issues and troubleshooting steps within our CRM systems


• Collaborate with cross-functional IT teams to elevate and resolve critical product concerns


• Adhere to strict service level agreements (SLAs) within the fast-paced Information Technology sector


• Stay updated on the latest Microsoft technological releases and cloud computing trends


• Deliver consistent, professional, and empathetic support to Italian-speaking enterprise and consumer clients

Requirements

• Native or fluent Italian (spoken and written) is absolutely essential for this role


• Valid EU passport or work permit allowing residency and employment in Greece


• Strong affinity for technology and passion for the IT industry


• Exceptional communication skills and a customer‑centric mindset


• Ability to thrive in an international, multicultural environment


• Previous experience in technical support or customer service is highly preferred

Benefits

What We Offer

• Competitive Monthly Salary


• Two Extra Salaries Per Year (13th and 14th salary bonus)


• Monthly Performance Bonus


• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided)


• Comprehensive, fully paid initial and ongoing IT training


• Health Insurance coverage and additional employee benefits


• Opportunities for career progression within the global IT sector


• Professional, modern working environment in the heart of Athens

Life in Greece

Choosing one of our Italian‑speaking jobs means embracing the incomparable Mediterranean lifestyle. Living in Greece offers a unique blend of ancient history and contemporary flair, where you can enjoy world‑class weather, breathtaking coastal landscapes, and a vibrant nightlife after finishing your day at the office. Greece is a perfect destination for those looking to advance their professional profile while enjoying a high quality of life.

Beyond the career opportunities, Greece provides an affordable and exciting environment for expatriates. From world‑renowned gastronomy to the warmth of the local culture, you will find that relocating to Greece is a life‑changing experience. Our dedicated relocation support ensures your move to this beautiful country is seamless, making this Italian Speaking Customer Service Agent For Microsoft position in Greece the ideal next step in your IT career.