Italian Social Media Support Specialist — Lisbon

Tavrion Dynamics; Parma; Sur place; EUR 12 000 - 15 000; Plein temps

Avantages offerts par ce poste

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Full training and career development

Relocation support

Résumé du poste

Tavrion Dynamics in Lisbon is seeking a Social Media Advisor to join our international team for an initial 12-month contract. You will support customers across social media and digital channels, resolving inquiries and delivering an outstanding experience.

The role requires relocation and full training, with 40 hours per week and rotating 8-hour shifts. You will work to meet quality targets, provide accurate information, and escalate complex issues when needed, while benefiting from health

Qualifications

• Fluent Italian, spoken and written.
• English proficiency at B1/B2.
• Typing speed of 20+ words per minute.
• Strong communication and problem-solving skills.
• Customer-focused attitude.
• Basic computer and social media knowledge.

Responsabilités

• Respond to customers through social media and digital platforms.
• Resolve inquiries and complaints professionally.
• Provide accurate information and effective solutions.
• Escalate complex issues when necessary.
• Meet quality, productivity, and performance targets.

Connaissances

Fluent Italian

English B1/B2

Typing 20+ wpm

Communication skills

Customer focus

Computer & social media basics

Description du poste

Tavrion Dynamics in Lisbon is seeking a Social Media Advisor to join our international team for an initial 12-month contract. You will support customers across social media and digital channels, resolving inquiries and delivering an outstanding experience.

The role requires relocation and full training, with 40 hours per week and rotating 8-hour shifts. You will work to meet quality targets, provide accurate information, and escalate complex issues when needed, while benefiting from health