Italian Gaming Support Specialist - Back Office

Telus Digital Bulgaria; Bardi; In loco; EUR 21.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation bonus

Accommodation

Plane ticket to Sofia

Vacation voucher

Airport transfer

Fully paid training

Career development

Health insurance

Referral bonuses

Descrizione del lavoro

TELUS Digital Bulgaria is seeking Back Office Gaming Support Specialists with Italian to join our Game Support Team in Sofia. We will assist you with relocation and settling in.

A typical day includes helping players with any issues, focusing on the player experience, listening to feedback, and communicating insights to the relevant teams to improve our processes. We value Italian fluency, good English, gaming experience, player empathy, and a proactive attitude to help players and support team

Competenze

• Fluency in Italian and a good command of English.
• Gaming experience and familiarity with player communities.
• Empathy and understanding of a player's perspective when helping players.

Mansioni

• Assist players with issues and reports throughout a typical day.
• Maintain focus on delivering the best possible player experience.
• Communicate player feedback to the appropriate teams and help improve processes.

Conoscenze

Fluent Italian

English proficiency

Gaming experience

Empathy

Descrizione del lavoro

TELUS Digital Bulgaria is seeking Back Office Gaming Support Specialists with Italian to join our Game Support Team in Sofia. We will assist you with relocation and settling in.

A typical day includes helping players with any issues, focusing on the player experience, listening to feedback, and communicating insights to the relevant teams to improve our processes. We value Italian fluency, good English, gaming experience, player empathy, and a proactive attitude to help players and support team