Italian Customer Support Specialist Relocation to Greece

Mercier Consultancy MD; Italia; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Fully Paid Relocation

Monthly Bonus

Health Insurance

Training & Career Growth

Extra Salaries (13th/14th)

Job summary

Mercier Consultancy Group is seeking dedicated professionals for an Italian Customer Support position in Greece, offering a fully supported relocation package to sunny Greece.

Provide high-quality assistance to Italian-speaking customers via phone, email and live chat, resolve inquiries, and maintain product knowledge while collaborating with an international team to deliver top-tier service.

Qualifications

• Native or fluent Italian (spoken and written).
• Good level of English for internal communication and training.
• Valid EU passport or work permit (mandatory).
• Previous experience in Customer Support Services is considered advantageous.

Responsibilities

• Provide high-quality assistance to Italian-speaking customers via phone, email, and live chat.
• Resolve complex inquiries with professionalism and empathy to ensure client satisfaction.
• Maintain knowledge of client products and services to provide accurate information.
• Identify opportunities to improve service delivery and escalate technical issues as needed.
• Collaborate with an international team to maintain high standards of service excellence.
• Document interactions in CRM and track customer feedback.
• Ensure interactions align with brand voice and quality standards.

Skills

Fluent Italian

English Proficiency

Customer Support

Tools

CRM software

Job description

Mercier Consultancy Group is seeking dedicated professionals for an Italian Customer Support position in Greece, offering a fully supported relocation package to sunny Greece.

Provide high-quality assistance to Italian-speaking customers via phone, email and live chat, resolve inquiries, and maintain product knowledge while collaborating with an international team to deliver top-tier service.