Italian Customer Support - Remote from Greece

PlanetJobs; Genova; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading support service provider in Genova is seeking a Customer Support Agent to manage customer inquiries via phone and chat. The ideal candidate will have fluency in Italian and intermediate English, with strong troubleshooting skills being essential. Competitive salary, relocation support, and professional growth opportunities are provided in a modern working environment.

Servizi

Relocation support: Flights and accommodation

Competitive monthly salary

Health care benefits

Professional growth opportunities

Free online language courses

Competenze

• Prior customer support experience would be an advantage.
• Familiarity with iOS and/or MacOS or comparable technology is preferred.

Mansioni

• Communicate with customers via phone chat & e-mail.
• Track and follow cases to ensure they closed efficiently.
• Provide troubleshooting for mobile devices.

Conoscenze

Fluency in Italian

Intermediate English

Great communication skills

Strong troubleshooting skills

Descrizione del lavoro

What you will do :

• Communicate with customers via phone chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring :

• Fluency in Italian
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer :

• Relocation support : Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

• Employment Type : Full Time
• Experience : years
• Vacancy : 1