IT Vendor Performance & PMO Analyst

Fresenius Medical Care; Italia; On-site; EUR 38,000 - 44,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Fresenius Medical Care Italy is seeking an IT Vendor Performance & PMO Analyst to support governance, performance monitoring of IT service providers, and PMO activities within Digital Service Operations.

You will collaborate with IT leaders, procurement and cross-functional teams to ensure contractual commitments and service levels are met, while driving continuous improvement and risk mitigation in a global healthcare environment.

Qualifications

• Bachelor's degree in Information Technology, Business, or a related field.
• Experience in IT vendor management or PMO support is required.
• Strong analytical and reporting capabilities.
• Excellent written and verbal communication skills.

Responsibilities

• Vendor performance monitoring against SLAs, OLAs, and KPIs.
• Support governance meetings and track actions and improvements.
• Collect, validate, and analyze performance data from multiple sources.
• Assist in risk management and continuous improvement initiatives.
• Support PMO activities and project documentation.

Skills

Vendor management

IT service delivery

Performance management

Analytical thinking

Communication skills

Project management

Education

Bachelor's degree

Advanced degree preferred

Tools

Microsoft Excel

PowerPoint

Reporting/visualization tools

Job description

# **IT Vendor Performance & PMO Analyst**At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.Our values guide how we work:* We Care for our patients, each other, and our communities* We Connect across teams and borders to deliver excellence together* We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation**The Opportunity**As an **IT Vendor Performance & PMO Analyst**, you will play a key role in supporting the governance, performance monitoring, and continuous improvement of IT service providers and internal partners that contribute to Digital Service Operations (DSO).You will work closely with IT leaders, Procurement, project teams, and strategic partners to ensure service delivery meets business expectations, contractual commitments, and operational standards. In addition, you will support Project Management Office (PMO) activities, helping coordinate initiatives, monitor progress, and contribute to successful project execution.This is an excellent opportunity for a professional looking to develop expertise in **IT Vendor Management, Service Governance, PMO practices, and Digital Operations** within a global healthcare organization.**Your Responsibilities****Vendor Performance Management*** Support the monitoring of vendor and internal partner performance against SLAs, OLAs, and KPIs.* Maintain and enhance dashboards, scorecards, and performance reports.* Identify service deviations, risks, and improvement opportunities, escalating concerns when appropriate.* Contribute to service quality monitoring and operational performance reviews.**Data Analysis & Reporting*** Collect, validate, and consolidate performance data from multiple sources.* Analyze trends, recurring issues, and operational risks.* Produce meaningful reports and insights to support decision-making.* Assist in preparing regular performance reviews and executive-level summaries.**Governance & Stakeholder Coordination*** Support the preparation and facilitation of governance meetings, including monthly and quarterly service reviews.* Track action items, improvement plans, and follow-up activities.* Collaborate with vendors, internal stakeholders, and cross-functional teams to ensure alignment and accountability.* Contribute to maintaining effective communication channels across all parties.**Contract & Service Compliance*** Develop a solid understanding of vendor contracts, service agreements, and performance obligations.* Support compliance assessments and ensure activities remain aligned with contractual commitments.* Assist in audit preparation and documentation management.**Risk Management & Continuous Improvement*** Help identify operational, performance, and compliance risks.* Support risk mitigation activities and corrective action tracking.* Contribute to the enhancement of performance monitoring processes, governance frameworks, and reporting tools.* Promote a culture of continuous improvement across vendor and service management activities.**PMO Support Responsibilities*** Support project and program management activities related to service providers management and IT initiatives.* Contribute to the planning, tracking, and reporting of project deliverables, timelines, and milestones.* Assist in maintaining project documentation (e.g., project plans, status reports, RAID logs, action trackers).* Help coordinate meetings, prepare agendas and minutes, and ensure follow-up on action items.* Support resource planning, tracking of dependencies, and alignment across stakeholders.* Provide support in monitoring project progress and highlighting risks or delays to senior team members.**Your Profile*** Information Technology or similar. Bachelor’s degree required; advance degree preferred* 1-3 years’ experience in IT vendor management, procurement, PMO support (internships included)**Technical & Professional Skills*** Understanding of vendor management, IT service delivery, and performance management concepts.* Familiarity with SLAs, KPIs, OLAs, and service governance processes.* Strong analytical and reporting capabilities.* Good knowledge of Microsoft Excel and PowerPoint; experience with reporting or visualization tools is a plus.* Familiarity with project management methodologies and tools is advantageous.**Personal Competencies*** Strong analytical thinking and problem-solving skills.* Attention to detail and accuracy.* Excellent organizational and time-management abilities.* Effective written and verbal communication skills.* Proactive and results-oriented mindset.* Ability to build collaborative relationships across diverse stakeholder groups.* Adaptability, curiosity, and eagerness to learn.* Ability to manage multiple priorities in a fast-paced, international environment.* Team-oriented approach with a strong sense of accountability.**Our Offer For You** There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.* Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world* Individual opportunities for self-determined career planning and professional development* A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one* A large number of committed people with a wide range of skills, talents and experience* The benefits of a successful global corporation with the collegial culture of a medium-sized company* Hybrid workThe indicative annual base salary range for this position is between €38.000 and €44.000.We are an equal opportunity employer. We carefully and respectfully consider all applications, including those from individuals with disabilities (law 68/99). We are committed to providing an inclusive work environment and, where needed, offering reasonable accommodations to ensure all candidates can participate in the selection process and, subsequently, perform their role.