IT Service Manager - Sales Platforms

Allianz; Lombardia; In loco; EUR 74.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Company bonus scheme

Pension and employee discounts

Healthcare and wellbeing benefits

Lifelong learning and internationalmob

Descrizione del lavoro

Allianz Technology is seeking an IT Service Manager for Sales Platforms to lead operational excellence across a cloud-native and legacy landscape. You will coordinate internal teams and external providers, ensure service stability, and drive end-to-end transformation aligned with Allianz standards.

The role requires 5+ years in service management within financial services or insurance, strong ITSM and project management skills, and fluency in Italian and English.

Competenze

• Higher education degree in a technical or economic field; at least 5 years as Service Manager or similar.
• Experience in managing and evolving complex IT services, ideally in sales/distribution domains of financial services.
• Knowledge of modern architectures, microservices, cloud-based solutions (AWS/Azure).
• Proven project management, Agile and DevOps experience, with focus on budgets and cost efficiency.
• Practical ITSM understanding; ITIL certification desirable.
• Experience in supplier and provider management and cross-functional coordination.
• Familiarity with applying AI in projects and AI-enabled functionalities.
• Excellent communication and stakeholder management, fluent in Italian and English.

Mansioni

• Take operational responsibility for the Service Owner's Business Services and IT Service Offerings, ensuring stable operations and continuity.
• Coordinate technical teams and external providers, manage service handover, and align with SLAs and contracts.
• Govern solution designs to ensure cloud/microservices architectures follow guidelines and best practices.
• Manage projects from demand to release, including estimates and budgets, and contribute to service cost planning.
• Apply ITSM principles to improve service delivery and monitor indicators like cost, quality, capacity, and security.
• Analyze live solutions to ensure alignment with strategic goals and evolving needs.
• Address complex problems with cross-functional analysis and innovative approaches.

Conoscenze

IT Service Management

Agile & DevOps

Cloud-based solutions (AWS/Azure)

Supplier management

Stakeholder management

Italian language

English language

Formazione

Higher education degree in CS/Engineering

Strumenti

AWS

Azure

ITSM tools

Descrizione del lavoro

About the Job

Join Allianz as an IT Service Manager for Sales Platforms to coordinate, together with the Service Owner, the IT platforms that support our Agents and Customers across the sales and distribution value chain.

Our team is responsible for the continuous enhancement of some of the Allianz Technology S.p.A. platforms to meet new business requirements, for managing them in production, and for defining and implementing the strategy for technological evolution and new projects.

Our sales platforms combine cloud-native components with legacy technologies and integrate with a heterogeneous application landscape. In this context, we are seeking a Service Manager with proven experience in maintaining and evolving complex service solutions and in delivering transformation projects.

You will play a pivotal role in ensuring stable and efficient operations of the managed portfolio, in steering internal teams and external providers, and in maintaining a global vision of systems and architectures while driving their evolution. Working independently and with minimal guidance, you will act as a reference professional and role model for the domain, and may be accountable for the results of a project, of a team, or of expert activities and objectives.

If you are passionate about running and evolving impactful solutions and thrive in a challenging and evolving setting, we invite you to become part of our journey.

What you do

• Take operational responsibility, on behalf of the Service Owner, for the Business Services and IT Service Offerings (ITSO) of the sales domain, ensuring stable and efficient operations, including availability, capacity, configuration and asset management, and business continuity of the platforms.
• Coordinate the technical teams on a functional basis and steer internal and outsourced service providers, ensuring service handover and SLAs in line with service lifecycle management, service catalogue, and contract management.
• Govern the design of the solutions delivered on the platforms, ensuring that cloud and microservices architectures are consistent with group guidelines and industry best practices.
• Manage projects from demand to release, including estimates, budget, and cost-effective planning, and contribute to the commercial planning of the services in scope: budgeting, cost allocation, and P&L controlling.
• Apply ITSM principles to improve IT service management and optimize operational efficiency, driving continuous service improvement with an end-to-end customer perspective, and take part in defining and monitoring key indicators — e.g. cost per service, quality, capacity, business continuity and IT security — in line with Allianz IT standards and processes.
• Analyze and monitor live solutions, assessing performance and platform evolution to ensure they meet strategic business goals.
• Address complex situations and problems where precedent may not exist, drawing on multiple sources of information and taking a new perspective on existing solutions.

What you bring

• Higher education degree with a technical or economic focus (e.g. computer science, computer engineering, industrial engineering) or equivalent work experience, with at least 5 years of relevant experience as Service Manager, Solution Manager, or in similar positions; work experience in an international environment is desirable.
• Proven experience in managing and evolving complex IT services, ideally within the sales, distribution, or agency domain of the insurance or financial services industry.
• Good knowledge of modern architectures, microservices, and cloud-based solutions, with a particular focus on AWS and Azure; knowledge of legacy technologies is a plus.
• Proven ability in project management, Agile and DevOps methodologies, including the management of estimates, budgets, and cost-effectiveness.
• Practical understanding of ITSM principles and ability to apply them effectively to improve business processes; process and project management training and/or ITIL certification is desirable.
• Experience in supplier and provider management and in the functional coordination of cross‑functional teams without direct line responsibility.
• Familiarity with applying AI in projects, both to optimize project delivery and to design AI-enabled functionalities within the solutions.
• Excellent problem-solving skills, stakeholder management, and teamwork aptitude, with the ability to communicate and negotiate with diverse internal and external stakeholders, often at senior level.
• Excellent communication, collaboration, and analytical thinking skills, with fluency in both Italian and English, written and spoken.
• Living the four Allianz People Attributes: Customer & Market Excellence, Collaborative Leadership, Entrepreneurship and Trust.

Areas of Expertise

• Service Delivery and Integration, Service Lifecycle Management
• Capacity, Availability, Configuration and Asset Management
• Business Continuity and Quality Management
• Sales and Distribution Platforms for Agents and Customers
• Cloud-based solutions, System Transformation and Integration
• Project Management, Cost Management and Financial Planning
• Customer Relationship Management and Supplier Management
• Security and Compliance
• DevOps Practices and Infrastructure Monitoring

What we offer

• Starting annual compensation from 82,000 €
• Permanent contract: Liv. Funzionario Senior CCNL ANIA - Disciplina dei rapporti fra le imprese di assicurazione e il personale dipendente non dirigente
• In addition, welfare and benefits are provided in line with the applicable CCNL level and company policies
• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working.
• We believe in rewarding performance, and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts.
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
• We also support work-life balance with health and wellbeing offers, including healthcare and parental leave benefits.

We welcome applications from candidates belonging to protected categories in accordance with Italian Law 68/99.

About Allianz Technology

Allianz Technology is the global IT Service Provider for Allianz Group and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum - from one of the industry's largest IT infrastructure projects that include data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I Statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Lets care for tomorrow. You. IT.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.