IT Service Management Intern

The Magnum Ice Cream Company; Caivano; In loco; EUR 10.000 - 12.000; Tempo pieno

Vantaggi offerti da questo lavoro

Internship allowance

6-month internship

Flexible ways of working

Health and wellbeing support

Time off to rest and recharge

Learning and development opportunities

On-site canteen

Descrizione del lavoro

The Magnum Ice Cream Company is seeking an IT Service Management Intern to support the IT Infrastructure Specialist in daily operations, assist in data collection for the migration from legacy systems to new platforms, and help with end-user support.

You will contribute to configuring devices, troubleshooting issues, and ensuring business continuity during the transformation, collaborating with internal teams and external partners.

Competenze

• Has knowledge of Information Technology, Computer Science or a related field and can operate confidently in IT support and infrastructure environments
• Brings strong skills in IT Infrastructure, operating systems (Windows, macOS), networking (IP, DNS, VPN) and hardware/software
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

Mansioni

• Support IT Infrastructure Specialist in daily operational activities, ensuring proper use of IT systems and tools.
• Collect and maintain IT asset data required for system migration (e.g., from Unilever to TMICC) and cybersecurity purposes.
• Provide first/second-level technical support to end users via help desk, ticketing systems, phone, or on-site interventions.
• Assist in hardware and software installation, including configuration of new workstations and devices.
• Troubleshoot and resolve basic connectivity issues (network, VPN, system access), coordinating with internal teams when needed.
• Support account management activities, including user access, permissions, and basic cloud-related tasks.
• Contribute to ensuring business continuity by promptly addressing technical issues and supporting daily IT operations.
• Collaborate with external partners involved in IT transition projects, providing accurate data and updates.

Conoscenze

IT Infrastructure

Windows

macOS

Networking

Hardware

Formazione

Information Technology or related field

Descrizione del lavoro

Life tastes better with ice creamWith 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

Life tastes better with ice creamWith 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The IT Service Management Intern will support the IT Infrastructure Specialist in daily operational activities, contributing to data collection, user support, and system setup in alignment with business needs. This role plays a key part in assisting the IT transition from legacy systems (e.g., Unilever) to new platforms (e.g., TMICC), ensuring accurate data gathering and smooth execution of IT processes.

The intern will help provide technical support and contribute to maintaining business continuity by supporting end users, troubleshooting issues, and assisting in the configuration of devices and systems. This position is essential in enabling an efficient transition and ensuring reliable IT operations throughout the transformation process.

What You'll Be Responsible For

• Support IT Infrastructure Specialist in daily operational activities, ensuring proper use of IT systems and tools.
• Collect and maintain IT asset data required for system migration (e.g., from Unilever to TMICC) and cybersecurity purposes.
• Provide first/second-level technical support to end users via help desk, ticketing systems, phone, or on-site interventions.
• Assist in hardware and software installation, including configuration of new workstations and devices.
• Troubleshoot and resolve basic connectivity issues (network, VPN, system access), coordinating with internal teams when needed.
• Support account management activities, including user access, permissions, and basic cloud-related tasks.
• Contribute to ensuring business continuity by promptly addressing technical issues and supporting daily IT operations.
• Collaborate with external partners involved in IT transition projects, providing accurate data and updates.

We're Looking For Someone Who

• Has knowledge of Information Technology, Computer Science or a related field and can operate confidently in IT support and infrastructure environments
• Brings strong skills in IT Infrastructure, operating systems (Windows, macOS), networking (IP, DNS, VPN) and hardware/software
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

What You'll Get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Internship allowance (gross expense reimbursement: €1,000)
• 6-month paid internship
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Access to an on-site company canteen

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.