IoT Fleet Tech Support Specialist

Internship List; Ferrara; Ibrido; EUR 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

Geotab in Italy seeks a Technical Support Specialist to diagnose and resolve hardware/software issues, provide product training to resellers, and manage returns/exchanges. You’ll support global initiatives and collaborate with internal teams, partners, and customers, communicating in Italian and English.

A strong team player with solid technical and communication skills is essential. The role offers hybrid work options, exposure to cutting-edge IoT solutions, and opportunities to support a

Competenze

• 1-3 years in customer service/support for technical issues.
• Excellent written and verbal communication in Italian and English.
• Experience in a technical or engineering environment is a plus.

Mansioni

• Provide technical expertise on database setup and device troubleshooting.
• Deliver product training to resellers via phone, chat, and email.
• Manage return/exchange processes and escalate issues as needed.
• Support global strategic initiatives to protect data security.
• Collaborate with internal teams, partners, and customers to resolve issues.

Conoscenze

Customer service

Technical troubleshooting

Excel pivot tables

Italian

English

Google Suite

Strumenti

CRM systems

Chat & email tools

Descrizione del lavoro

Geotab in Italy seeks a Technical Support Specialist to diagnose and resolve hardware/software issues, provide product training to resellers, and manage returns/exchanges. You’ll support global initiatives and collaborate with internal teams, partners, and customers, communicating in Italian and English.

A strong team player with solid technical and communication skills is essential. The role offers hybrid work options, exposure to cutting-edge IoT solutions, and opportunities to support a