Inside Sales & Sales Support Manager (all genders)

RAUMEDIC AG; Monza; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Flexible home-office options

Exposure to international markets

Career growth opportunities

Competitive compensation

Job summary

RAUMEDIC AG in Monza seeks an experienced Inside Sales/Customer Service professional to nurture existing accounts and drive new business opportunities across Italy, Spain, and selected international markets.

You will manage customer relationships, prepare quotations, align with Field Sales and leadership, and ensure accurate CRM/ERP data while contributing to revenue growth and customer satisfaction. Multilingual with Italian/English required; German is a strong asset.

Qualifications

• Commercial education or comparable qualification.
• 3-5 years of experience in Inside Sales, Customer Service, or similar customer-facing commercial environment.
• Strong customer focus and communication skills with a proactive, organized approach.
• Excellent organizational, analytical, and administrative skills, able to manage multiple priorities.
• Proficiency in CRM and ERP systems and familiarity with digital business processes.
• Fluent Italian and English; German is a strong asset.

Responsibilities

• Manage and develop existing customer relationships, identify new business opportunities, and implement growth initiatives.
• Take ownership of assigned Inside Sales accounts and contribute to revenue growth and customer satisfaction.
• Generate, qualify, and follow up on sales leads and opportunities, supporting projects from quotation to contract execution and after-sales support.
• Collaborate with Field Sales Managers and Regional Leadership to drive business growth and deliver customer-focused solutions.
• Prepare sales forecasts, reports, and analyses; monitor performance; maintain accurate data in CRM and reporting systems.
• Support accounts receivable activities, monitor customer credit limits, and coordinate visits, trade fairs, and events.
• Manage sales office administration and the entity’s administrative functions including contracts, accounting, taxation coordination, and expense reporting.

Skills

CRM proficiency

ERP proficiency

Multilingual

Customer focus

Proactive

Organized

Analytical

Education

Commercial education or comparable qualification

Tools

CRM systems

ERP systems

Job description

Contact Person

Contact person:

Natalie Jovanovic

Our benefits

• An exciting role in an international MedTech/Pharma environment
• Exposure to leading customers across Italy, Spain, and other international markets
• Close collaboration with cross-functional teams and headquarters in Germany
• High level of responsibility and ownership
• Professional development and career growth opportunities
• Competitive compensation package
• Flexible working arrangements with home-office options
• A collaborative, supportive, and people-oriented company culture

Your profile

• Commercial education or a comparable qualification
• 3-5 years of experience in Inside Sales, Customer Service, or a similar customer-facing commercial environment
• Strong customer focus and communication skills, combined with a proactive, organized, and results-oriented approach
• Excellent organizational, analytical, and administrative skills, with the ability to manage multiple priorities independently
• Proficiency in CRM and ERP systems and familiarity with digital business processes
• Fluent Italian and English language skills; German is a strong asset

Your responsibilities

• Manage and develop existing customer relationships, identify new business opportunities, and implement customer- and market-specific growth initiatives.
• Take ownership of assigned Inside Sales accounts and contribute to revenue growth, profitability, and customer satisfaction.
• Generate, qualify, and follow up on sales leads and business opportunities, while supporting customer projects throughout the sales cycle from quotation preparation to contract execution and after-sales support.
• Collaborate closely with Field Sales Managers and Regional Leadership to drive business growth and deliver customer-focused solutions.
• Prepare sales forecasts, reports, and business analyses; monitor performance; and maintain accurate customer, project, and pipeline data in CRM and reporting systems.
• Support accounts receivable activities, monitor customer credit limits, contribute to the continuous improvement of sales processes and administrative workflows, and coordinate customer visits, trade fairs, commercial events, and travel arrangements.
• Manage sales office administration and the local entity’s administrative functions, including contract management, accounting and bill payments, taxation coordination, expense administration, reporting, and other statutory and operational responsibilities.