Inside Sales & Quotation Specialist

Freudenberg Group; Italia; In loco; EUR 31.000 - 36.000; Tempo pieno

Descrizione del lavoro

Freudenberg Group is seeking a capable Inside Sales/Customer Service professional in Italy with 2–3 years of experience. You will review customer requirements, manage quotes, handle orders, and support pricing and master data processes in SAP and CRM systems.

Fluent German and English are required, with strong Excel/Outlook skills. The role emphasizes customer focus, organization, and collaboration across internal teams to ensure satisfaction and accurate forecasting.

Competenze

• Education: Degree in Business, Sales, Engineering or a related field.
• Experience: 2–3 years of experience in Inside Sales or Customer Service.
• Languages: Fluent in German (native preferred) and English.
• Systems Knowledge: Experience with CRM tools (e.g. MS CRM) and ERP systems (SAP).
• IT Skills: Proficiency in Microsoft Office, especially Excel and Outlook.
• Communication: Strong written and verbal communication skills.
• Organization: Excellent organizational skills with ability to manage multiple priorities.
• Mindset: Customer-oriented, proactive, team player with strong problem-solving attitude.

Mansioni

• Quotation Management: Review customer requirements, align with Account Managers, enter RFQs into CRM, coordinate with production plants and follow up on quotes.
• Order Management: Manage sample and tooling orders, including system entry, plant coordination, delivery tracking and invoicing.
• Pricing Management: Maintain customer pricing in SAP and support price adjustments in alignment with Account Managers.
• Master Data & Billing: Manage customer master data and handle debit/credit notes related to pricing issues.
• Customer Systems & CSR: Work on customer portals and manage Customer Specific Requirements (CSR).
• Contracts & Planning Support: Support customer contracts, SCM agreements and update forecasts and planning data.
• Feedback & Evaluation: Monitor supplier evaluations and collect customer feedback for internal improvement.
• Cross-functional Collaboration: Work closely with internal teams to ensure alignment and customer satisfaction.

Conoscenze

German language

English language

Microsoft Excel

Microsoft Outlook

Formazione

Bachelor's degree in Business, Sales, Engineering or related field

Strumenti

MS CRM

SAP ERP

Descrizione del lavoro

Freudenberg Group is seeking a capable Inside Sales/Customer Service professional in Italy with 2–3 years of experience. You will review customer requirements, manage quotes, handle orders, and support pricing and master data processes in SAP and CRM systems.

Fluent German and English are required, with strong Excel/Outlook skills. The role emphasizes customer focus, organization, and collaboration across internal teams to ensure satisfaction and accurate forecasting.