Inside Sales Lead

Moog Inc.; Varese; Ibrido; EUR 55.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Welfare benefits CCNL

Supplementary health insurance

Flexible / smart working

Accident insurance

Descrizione del lavoro

Moog Inc. in Malnate (VA), Italy, is seeking an Inside Sales Lead to manage a team of about 10 Sales Administration professionals across multiple Italian sites in a hybrid work model.

The role focuses on improving customer service, order management, and cross-functional collaboration with Sales, Supply Chain, and Finance to ensure on-time delivery and compliance.

Competenze

• Bachelor’s degree or equivalent professional experience.
• Minimum 5 years in Sales Administration, Customer Service, Commercial Operations, or Order Management.
• Experience leading teams in a multinational manufacturing environment is strongly preferred.

Mansioni

• Lead a team of approx. 10 Sales Administration professionals across multiple Italian sites.
• Foster accountability, collaboration, and customer focus throughout the team.
• Oversee order-to-delivery processes for external and intercompany customers.
• Coordinate with Sales, Supply Chain, Procurement, Production Planning, Logistics and Finance.
• Ensure accurate processing of orders, quotations, shipping docs and records.
• Support Sales Account Managers, distributors and direct customers through the lifecycle.
• Develop KPIs for order fulfillment, customer satisfaction and operational efficiency.

Conoscenze

Order management

ERP systems (SAP/Oracle)

Excel proficiency

Export documentation

Bilingual ITA/EN

Formazione

Bachelor’s Degree or equivalent

Strumenti

SAP

Oracle

Descrizione del lavoro

Inside Sales Lead

Location: Malnate (VA), Italy (Hybrid)

Reporting To: Sales Manager

Key Responsibilities

• Lead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites.
• Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
• Monitor workload, performance, and development plans to ensure effective team execution.
• Serve as the primary point of contact for selected strategic customers and key accounts.
• Build strong customer relationships to ensure high levels of satisfaction and responsiveness.
• Support customer escalations and coordinate timely resolution of complex issues.
• Oversee the complete order-to-delivery process for external and intercompany customers.
• Ensure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records.
• Support Sales Account Managers, distributors, and direct customers throughout the commercial lifecycle.
• Act as the key liaison between Sales, Supply Chain, Procurement, Production Planning, Logistics, and Finance.
• Coordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met.
• Support Sales and Operations Planning activities through effective communication and execution.
• Oversee export activities, international shipments, customs documentation, and licensing requirements.
• Ensure compliance with company policies, trade regulations, export controls, and applicable legal requirements.
• Manage activities related to defense and controlled products where applicable.
• Identify opportunities to improve customer service, order management, and commercial processes.
• Develop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency.
• Drive process standardization and best practices across locations.

Qualifications

Education & Experience

• Bachelor’s Degree or equivalent professional experience.
• Minimum 5 years of experience in Sales Administration, Customer Service, Commercial Operations, or Order Management.
• Previous experience leading teams in a multinational manufacturing environment is strongly preferred.

Technical Skills

• Strong understanding of commercial processes, order management, and customer service operations.
• Experience with ERP systems (SAP, Oracle, or equivalent).
• Advanced Microsoft Office skills.
• Strong understanding of export documentation and international trade processes.
• Fluent Italian and English.

Leadership Competencies

• Customer-centric mindset.
• Strong people leadership and coaching skills.
• Excellent communication and stakeholder management capabilities.
• Ability to influence across functions without direct authority.
• Strong organizational and problem‑solving skills.
• Results-oriented approach with a focus on continuous improvement.

Compensation

Salary Range (Annual Gross): €55,000 – €60,000

Variable Component: Profit‑sharing scheme, in line with company performance and applicable agreements

Benefits

• Welfare benefits by the TERZIARIO National Collective Agreement (CCNL)
• Supplementary health insurance
• Flexible working arrangements / smart working options
• Additional local benefits, including professional and non‑professional accident insurance