Inside Plant (ISP) Systems Administrator

BB&E Consulting Engineers and Professionals; Napoli; In loco; EUR 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Stock Ownership Plan - BB&E 1

Discretionary bonus

Medical, Dental, and Vision Insurance

Short-Term & Long-Term disability

Life insurance

Supplemental life, accident, and other

Generous PTO plus 11 holidays

401(k) with employer match

Tuition reimbursement & professional发展

Employee referral program

Employee discounts

EAP

Homeownership benefits

Pet insurance discount

Descrizione del lavoro

BB&E Consulting Engineers and Professionals in Naples, Italy, seeks a System Administrator / Inside Plant (ISP) Technician to provide O&M support for telecommunications systems at NAVSUP in Naples. The role emphasizes Inside Plant infrastructure, VoIP, and related equipment to ensure reliability and security for mission-critical operations.

Responsibilities include administering CUCM, patch panels, troubleshooting outages, maintaining records, and coordinating with Tier III support.

Competenze

• 5+ years of experience with tactical or commercial telecommunications equipment.
• 3-5 years in VoIP network administration, systems programming, routing, and IT/teleconferencing deployments.
• Security+ and CCNA Voice certifications (or equivalent experience).
• Familiarity with DoD cyberspace workforce requirements and best practices.
• Experience with Cisco Unified Communications Manager (CUCM) systems.

Mansioni

• Provide ISP operations and maintenance for installed telephone and VoIP systems.
• Operate and maintain CUCM to install, relocate, and troubleshoot extensions and features.
• Troubleshoot outages and coordinate with providers, Tier III, and help desk.
• Perform patch panel terminations and maintain accurate records.
• Prepare monthly PMS reports and respond to incidents within timelines.
• Respond to alarms and be available for after-hours recalls.
• Conduct preventive maintenance per OEM standards and safety rules.
• Maintain tools, equipment accountability, and site documentation.
• Ensure repair work restores performance to original specifications.

Conoscenze

VoIP network administration

CUCM administration

Security+ certification

CCNA Voice

DoD security clearance

Strumenti

CUCM

Descrizione del lavoro

BB&E is an employee-owned, full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BB&E team members provide Environmental Consulting, Facilities Engineering, and Program/Project Management Services to the Federal and private sectors.

Position Summary

BB&E is seeking a qualified and detail-oriented System Administrator / Inside Plant (ISP) Technician to provide operations and maintenance (O&M) support for telecommunications systems at for NAVSUP in Naples, Italy. This position ensures reliable and secure performance of Inside Plant infrastructure, VoIP systems, and related communications equipment to support mission-critical operations.

Job Duties & Responsibilities

• Provide Inside Plant (ISP) operations and maintenance (O&M) for installed telephone systems, VoIP systems, and associated ancillary equipment at NCTS Naples
• Operate and maintain the telephone maintenance console and Cisco Unified Communication Manager (CUCM) to install, relocate, and troubleshoot telephone extensions, perform programming changes, adjust class of service, activate/deactivate special features, and manage VoIP network administration
• Troubleshoot and restore telephone services, systems, and equipment outages, including coordination with commercial providers, Tier III support, and the BCO help desk
• Perform all patch panel terminations for installation, relocation, or removal of telephone services or communication circuits, ensuring proper labeling and accurate recordkeeping
• Maintain telephone terminations, switch patch panels, and cable records; submit accurate monthly Planned Maintenance System (PMS) reports
• Respond to incidents, requests, and critical incidents within required timelines, maintaining an Acceptable Quality Level (AQL) of 90% or higher
• Respond to alarms (e.g., Gateway, UPS/Generator) and system outages by investigating, isolating, and resolving faults; be available for recall after hours when required
• Conduct preventive maintenance in accordance with OEM standards and safety requirements, leaving communication spaces clean and organized
• Participate in joint tool and supply inventories; maintain accountability for all government-provided tools and equipment
• Ensure all maintenance and repairs restore systems to original equipment performance, operability, reliability, and accuracy, adhering to professional and safety standards

Requirements

• Minimum five (5) years of experience in the operation and maintenance of tactical or commercial telecommunications equipment
• 3-5 years of experience in VoIP network administration, systems programming, routing, and IT/teleconferencing deployments
• Security+ and Cisco Certified Network Associate (CCNA) Voice certification (or equivalent experience)
• Familiarity with DoD cyberspace workforce requirements and best practices
• Experience with Cisco Unified Communication Manager (CUCM) systems
• Proficiency in PC operations at the operator level
• Must be able to obtain and maintain necessary security clearances and government access credentials

Physical Requirements and Work Environment

The physical demands and work environment may vary based on the position, assigned duties, and work location. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.

• Remain in a stationary position for extended periods
• Use computers, telephones, and other office equipment
• Move throughout offices, facilities, and project sites
• Reach, grasp, handle equipment, and operate controls
• Communicate effectively and review documents, equipment, and site conditions
• Lift and carry materials or equipment weighing up to 50 pounds when required by the assignment
• Stand or walk for extended periods and occasionally climb, kneel, or crouch
• Navigate uneven or rough terrain when required
• Work indoors and outdoors in varying weather conditions
• Occasionally enter confined spaces or work at heights when required
• Wear required personal protective equipment
• Work in environments that may include noise, dust, fumes, chemicals, electrical hazards, construction activity, or other site specific conditions

Limitations and Disclaimer

This job description describes the general nature and level of work associated with the position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Employees may be assigned other job related duties consistent with applicable law.

The duties and requirements described above are representative of those that may be necessary to perform the essential functions of the position, with or without reasonable accommodation.

Benefits

• Participation in the Employee Stock Ownership Plan - BB&E is 100% employee-owned!
• Discretionary bonus
• *Medical, Dental, and Vision Insurance with health care concierge
• *Employer provided Short-Term & Long-Term disability
• *Employer-provided Life insurance
• *Employee options for supplemental life, supplemental accident, critical illness, hospital indemnity, and Identity theft protection benefits
• *Generous PTO plus 11 paid holidays
• Traditional & Roth 401(k) options with fully vested employer match
• Tuition reimbursement & professional development
• Employee referral program
• Employee discounts
• Employee Assistance Program (EAP)
• Employee Homeownership Benefits
• Pet insurance discount
• Applies only to full-time employees

BB&E is an Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.