Infrastructure Operations Engineer

Jobgether; Italia; Remote; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Fully remote working environment

Flexible working hours

25 vacation days annually (or more)

10 national holidays

Unlimited sick leave

Private medical insurance support

Coworking space & gym reimbursement

Professional development budget

Job summary

Jobgether is seeking an Infrastructure Operations Engineer based in Italy for a fully remote, international role. You will maintain Linux-based infrastructure across bare-metal, private cloud, and public cloud environments, handling incidents, access management, and automation initiatives.

The position emphasizes ownership, collaboration with distributed teams, and continuous improvement in a remote-first setting, with strong emphasis on security, documentation, and runbooks.

Qualifications

• Hands-on experience troubleshooting Linux systems in production-like environments, preferably RHEL family.
• Strong networking knowledge: TCP/IP, DNS, HTTP, TLS; identify root causes across OS, network, and apps.
• Experience with at least one virtualization platform or cloud environment.
• Ability to manage incidents and tickets with evidence gathering, impact assessment, prioritization, and clear updates.
• Experience implementing standard production changes with rollback planning and verification.
• Ability to read/modify automation scripts in Bash or Python.
• Familiarity with AI assistants for troubleshooting and documentation, with validation before changes.
• Strong written and spoken English for asynchronous, remote work.
• Proactive problem solving and ownership focused on infrastructure requests.

Responsibilities

• Onboard/offboard users and manage access according to security policies.
• Own Linux and infrastructure requests from triage to resolution or escalation.
• Provision hosts and perform changes across bare-metal, private cloud, and public cloud.
• Troubleshoot DNS issues and manage DNS/domain changes per guidelines.
• Implement firewall and OS changes with rollback and verification.
• Monitor performance, investigate alerts, and respond to incidents prioritizing service availability.
• Keep stakeholders updated during incident resolution until recovery is confirmed.
• Reduce alert noise and improve routing and ownership of issues.
• Manage Jira requests with clear communication and timely follow-up.
• Deploy standard services using approved specs and runbooks, escalate design decisions as needed.
• Maintain technical docs for recurring operations and coverage.
• Identify opportunities for small-scale automation in onboarding, offboarding, access reviews.
• Collaborate with distributed teams to maintain reliability and continuous improvement.

Skills

Linux troubleshooting

RHEL family

Networking fundamentals

Incident management

Automation scripting Bash/Python

Cloud/Virtualization

AI-assisted troubleshooting

English communication

Ownership & accountability

Remote collaboration

Tools

KVM

OpenNebula

Terraform

GitLab CI

Jenkins

Ansible

FreeIPA/LDAP

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Infrastructure Operations Engineer based in Italy.

As an Infrastructure Operations Engineer, you will play a key role in maintaining, supporting, and improving reliable Linux-based infrastructure across diverse cloud and production environments. You will ensure the smooth operation of critical systems, internal services, and network infrastructure while providing effective technical support to distributed teams. Working across bare-metal servers, private cloud, and public cloud platforms, you will troubleshoot incidents, manage infrastructure changes, and optimize day-to-day operations. You will also contribute to automation initiatives, strengthen operational documentation, and improve recurring processes. Collaborating with remote colleagues, you will take ownership of technical requests from initial investigation through verified resolution. This is an excellent opportunity to develop your expertise in Linux infrastructure within a remote-first, international, and technology-driven environment.

Accountabilities

• Manage employee onboarding, offboarding, and access-management requests in accordance with established security procedures, ensuring appropriate approvals, least-privilege access, and verification of completed actions.

• Take ownership of common Linux and infrastructure requests and incidents, from initial triage and troubleshooting through resolution or escalation to the appropriate technical owner.

• Perform standard host provisioning and production-server changes across bare-metal infrastructure, private cloud, and public cloud environments, following approved procedures and escalating non-standard requirements.

• Troubleshoot DNS-related issues and execute authorized DNS and domain-management changes in accordance with established operational guidelines.

• Implement approved firewall and operating-system changes, ensuring appropriate rollback procedures and post-change verification.

• Monitor infrastructure performance, investigate alerts, and respond to operational incidents while prioritizing actual service availability and business impact.

• Keep stakeholders and requesters informed throughout incident resolution, providing regular updates until service recovery has been confirmed.

• Distinguish genuine infrastructure issues from alert noise and improve alert routing, escalation paths, and ownership where necessary.

• Manage Jira requests according to agreed priorities and response times, ensuring clear communication and consistent follow-up.

• Deploy standard infrastructure services using approved specifications, procedures, and operational runbooks, escalating architectural or design decisions when required.

• Maintain clear and accessible technical documentation to support recurring operational activities and ensure effective team coverage.

• Identify opportunities to improve operational efficiency through small-scale automation, particularly across onboarding, offboarding, access management, and access-review processes.

• Collaborate with infrastructure colleagues in a distributed environment to maintain service reliability, security, and continuous operational improvement.

Requirements:

• Hands-on experience troubleshooting Linux systems in a professional or production-like environment, with preference for Red Hat Enterprise Linux (RHEL) family distributions.

• Good working knowledge of networking fundamentals, including TCP/IP, DNS, HTTP, and TLS, with the ability to identify and isolate operating-system, network, and application-level issues.

• Practical experience with at least one virtualization platform or cloud environment.

• Demonstrated ability to independently manage technical incidents and support tickets, including gathering evidence, assessing business impact, prioritizing tasks, communicating progress, verifying recovery, and escalating issues with clear technical findings.

• Experience implementing standard production changes safely, including rollback planning and post-implementation verification.

• Ability to understand, maintain, and modify existing automation scripts or develop small improvements using Bash or Python.

• Practical experience using AI assistants to support troubleshooting, scripting, and technical documentation, with the ability to independently validate outputs before implementing production changes.

• Strong written and spoken English skills, with the ability to communicate effectively in an asynchronous, remote-working environment.

• Excellent analytical and problem-solving abilities, combined with a proactive approach to identifying and resolving technical issues.

• Strong sense of ownership, accountability, and attention to detail when managing infrastructure requests and operational responsibilities.

• Good communication and collaboration skills, with the ability to work independently while contributing effectively to a distributed technical team.

Nice-to-have

• Experience with OpenNebula, KVM, or other private-cloud and virtualization technologies.

• Familiarity with Ansible or other configuration-management tools.

• Knowledge of infrastructure automation and deployment tools such as Terraform, GitLab CI, or Jenkins.

• Familiarity with Git and version-control workflows.

• Experience administering identity and access-management platforms such as FreeIPA, LDAP, or Google Workspace.

Benefits:

• Fully remote working environment, with the flexibility to work from anywhere worldwide.

• Flexible working hours, allowing you to organize your schedule around your personal and professional commitments.

• 24 paid vacation days annually.

• 10 additional national holidays.

• Unlimited sick leave.

• Financial compensation toward private medical insurance.

• Reimbursement for co-working spaces and gym or sports activities.

• Dedicated professional development and education budget.

• Opportunities to work on interesting, challenging, and technically diverse infrastructure projects.

• Strong focus on continuous learning, career development, and technical growth.

• Opportunity to receive a reward for innovative ideas that have the potential to be patented.

• Collaborative, remote-first working culture that encourages ownership, knowledge sharing, and mutual support.