Information Technology Support Engineer

AVASO Technology Solutions Ltd; Firenze; On-site; EUR 20,000 - 27,000; Part time

Job summary

AVASO Technology in Florence, Italy is seeking an experienced Onsite Support Engineer for a part-time contract. You will provide on-site and remote desktop support, troubleshoot hardware, software, and network issues, and install and maintain desktops and peripherals.

The role requires 4+ years in desktop support, experience with Windows, Mac, and Linux, and strong AD and ITIL knowledge. Strong communication in English and Italian is essential.

Qualifications

• 4+ years of experience in Desktop Support or similar roles.
• Solid experience with Windows, Mac, and Linux environments.
• Experience with Active Directory for user mgmt, group policies and security.
• Proficient with remote desktop tools and troubleshooting methods.
• Networking knowledge: TCP/IP, DNS, DHCP; MS Office Suite proficiency.
• Hardware diagnostics, repair, replacements, and imaging/deployment tools.
• ITIL processes for incident, problem, change management.
• Clear communication to non-technical users.

Responsibilities

• Provide on-site and remote desktop support for users.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, peripherals.
• Deploy operating systems, updates, and software packages.
• Collaborate with IT team to resolve issues and escalate as needed.
• Issue routine system audits and ensure security and update status.
• Provide end-user training and maintain documentation.
• Manage support tickets for internal stakeholders.

Skills

Desktop Support

Windows OS

Mac OS

Linux

Active Directory

Remote desktop tools

Networking TCP/IP DNS DHCP

MS Office Suite

Hardware diagnostics

System imaging MDT SCCM

ITIL processes

English (Conversational)

Italian B2

Education

CompTIA A+

Microsoft Certified Desktop Support Technician (MCDST)

Tools

SCCM

MDT

Remote desktop tools

Microsoft 365

Google Workspace

Job description

Job Opportunity: Onsite Support Engineer at AVASO Technology

Employment Type: Part-time Contract / Part-time Employment

Experience: 4+ years

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced Onsite Support Engineer to join our team in Location: Florence, Italy. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities:

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and elevate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications:

• 4+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Language - English (Conversational) and Italian B2.

Must Have Skills:

• Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.