Inbound Account Executive SMB - Italy

Alma; Milano; Sur place; EUR 34 000 - 46 000; Plein temps

Résumé du poste

Alma is seeking a SMB Inbound Account Executive based in Milan to convert inbound leads into long-term client partnerships. You will be the first contact for prospects, build relationships with Italian and international clients, and drive growth in Italy.

Occasional travel to Paris may be required. You will manage high volumes of leads, qualify opportunities, present Alma’s platform, and collaborate with Sales and Marketing to improve lead quality and conversion strategies.

Qualifications

• 1–2 years of sales or customer-facing experience in a fast-paced Tech/SaaS environment.
• Native Italian with fluent English is mandatory for cross-border client work.
• Strong communication, negotiation, and presentation skills.

Responsabilités

• Handle a high volume of inbound leads via phone, email, and video calls.
• Qualify prospects by understanding needs, budget, and decision process.
• Convert qualified leads into customers by communicating Alma’s value proposition.
• Guide prospects through the sales funnel from interest to onboarding.

Connaissances

Italian language

English language

Communication skills

Negotiation

Outils

Salesforce

HubSpot

Description du poste

At Alma, we believe sustainable commerce depends on fair, well-balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers.

Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt.

As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers.

With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!

About the team

Italy is Alma's second-largest market in Europe, where we've built a strong local presence over the past few years with a dedicated team based in Milan. As one of our key expansion markets alongside Spain, Benelux, and Germany, Italy sits at the heart of Alma's European growth strategy. So far, our Italian team consists of 10 people, and it continues to grow!

You'll be joining a close-knit commercial team, with the full support of our Paris-based functions (Product, Marketing, Ops, Risk, People) working hand in hand with international markets. You would play a crucial role in driving the company’s growth in Italy by identifying new business opportunities, building relationships with potential clients, and expanding our presence.

Permanent contract. Position is based in Milan. Occasional travel between Milan and Paris. Remote policy : 3 days at office / 2 days at home

About the job

As a SMB Inbound Account Executive, you'll be responsible for managing and converting inbound leads into successful client partnerships. Serving as the first point of contact for prospective clients, you'll play a critical role in growing Alma's presence in the Italian market. This position is based in Milan, with occasional travel between Milan and Paris as needed.

In a nutshell, your main responsibilities include:

• Manage a high volume of inbound leads through phone, email, and video calls
• Qualify prospects by understanding their needs, budget, and decision-making process
• Convert qualified leads into active customers by clearly communicating Alma’s value proposition

Sales Process Management

• Guide prospects through the sales funnel from initial interest to onboarding
• Collaborate with the Sales and Marketing teams to improve lead quality and conversion strategies
• Maintain detailed and accurate records of all interactions and deals in our CRM

Customer Needs & Solution Design

• Conduct needs assessments to tailor Alma’s solutions to each prospect
• Provide clear product demonstrations and answer detailed questions about our platform
• Serve as a trusted advisor to prospects, helping them understand how Alma can solve their business challenges
• Provide regular feedback to the Marketing and Product teams on lead quality and customer insights
• Track and report sales performance and funnel metrics
• Continuously improve sales approaches and messaging based on data and insights

You will work with

To succeed in this job:

• Experience: 1 to 2 years of experience in sales or customer-facing roles, ideally in a fast-paced Tech or SaaS environment, with proven ability to manage a high volume of leads and achieve conversation targets
• Language:native Italian speaker and fluency in English are mandatory as you'll be working with both local and international clients
• You possess excellent communication, negotiation, and presentation skills, with the ability to quickly build relationship and understand customer needs
• You're self-motivated, goal-oriented, have a high level of organisation and attention to detail, and able to work independently as well as in teams
• You're comfortable using CRM tools (e.g., Salesforce, HubSpot) and sales automation platforms

And it will be nice if you also

• Have a strong understanding of market dynamics in Europe, with a particular focus on Italy
• Are proficient in using CRM softwares and sales tracking tools

Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.

What's in it for you?

• Join a growing company that's reshaping how merchants and consumers connect
• High ownership from day one, with real impact on business growth
• A fast-paced, entrepreneurial environment where your ideas and results matter
• The chance to help build a category and be part of something meaningful

About the Compensation & Benefits

Salary range €40,000gross annually (total compensation package: fixed salary + performance-based sales bonus tied to objectives).

Health insurance (FondoEst): 91% paid by Alma which corresponds to 252€/year (21€/month). Your contribution will be 9% (24€/year which equals to 2€ per month)

Meal vouchers:231€/month paid by Alma

Holidays: 22 working days as annual leaves + 4 days of time for rest + public holidays

Sport: 50€/month subscription costs reimbursed by Alma

• Access to ourLearning & Development Platform
• Video call with a Talent Acquisition team member to understand your path, motivation & present you the role.
• Video call with your future manager to deep dive the role, the team, your profile and answer all your questions.
• Take home case study and presentation (ideally in house) to assess your practical knowledge.
• Final interview with VP Sales
• Reference check

At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected, and empowered to do their best work whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience. As an equal opportunity employer, we welcome applicants from all walks of life, and all employment decisions are made based on qualifications, merit, and business needs.