Business Support Assistant G3, Management Services

World Food Programme; Roma; On-site; EUR 28,000 - 36,000; Full time

Job summary

The World Food Programme (WFP) seeks a Protocol Business Support to handle MoFA ID card processes at Rome HQ. You will verify data, prepare verbal notes, and dispatch ID cards for staff, ensuring accuracy and compliance across duties.

With 3+ years in administration, you will work in a diverse, global team, supporting travel procedures and ceremonial rules while maintaining confidentiality and organization.

Qualifications

• High School Diploma required for the role.
• Three or more years of experience in general administrative work.
• Excellent Microsoft Office skills (Word, PowerPoint, Excel).
• Ability to operate in a multi‑cultural environment with discretion.

Responsibilities

• Check and modify ID card applications in the MoFA website online portal (Cerionline) verifying information: WINGS personnel data, photo specifications, National passport details & visa etc.
• Prepare supporting Note Verbal for all MoFA ID card applications.
• Dispatch and receive MoFA ID cards.
• Manage all queries on MoFA ID cards in WSS, including daily distribution of cards to WFP employees.
• Prepare certificates for departure from Rome; ID cards under renewal, and courtesy invitation letters relating to Schengen visas for non Fixed Term staff.
• Perform other duties as required.

Skills

Attention to detail

Organizational skills

Multicultural teamwork

Communication skills

Independent work

Interpersonal skills

Education

High School Diploma

Tools

Microsoft Office

Job description

DEADLINE FOR APPLICATIONS

22 October 2026-23:59-GMT+01:00 Central European Time (Rome)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Protocol Business Support

TYPE OF CONTRACT: TAU – G3

UNIT/DIVISION: MSDA

DUTY STATION (City, Country) Rome HQ, Italy

DURATION: EOD 19 Oct 2026 - NTE 31 Dec 2026

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The World Food Programme (WFP) is the world’s largest humanitarian agency fighting hunger worldwide, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

We are committed to achieving the UN’s Sustainable Development Goals, especially SDG2, to end hunger by 2030.

WFP in numbers

100 million of people in 88 countries receive assistance from WFP through food or cash distributions in emergencies, nutrition support programmes and participation in activities to build resilience to climate and other shocks

5.6 K trucks, 100 aircraft and 30 ships are on the go on any given day, enabling WFP to prevent people from falling into famine and deliver vital food and other assistance to those who need it the most

17.3 million children in 59 Countries receive nutritious meals from WFP, which allow them to concentrate on their learning

ACCOUNTABILITIES/RESPONSIBILITIES

• Check and modify ID card applications in the MoFA website online portal (Cerionline) verifying information:WINGS personnel data, photo specifications, National passport details & visa etc
• Prepare supporting Note Verbal for all MoFA ID card applications
• Dispatch and Receive MoFA ID cards
• Manage all queries on MoFA ID cards in WSS, including daily distribution of cards to WFP employees
• Prepare certificates for departure from Rome; ID cards under renewal, and courtesy invitation letters relating to Schengen visas for non Fixed Term staff
• Perform other duties as required

QUALIFICATIONS & EXPERIENCE REQUIRED

Education

High School Diploma

Experience

Three or more years of experience in general administrative work.

Knowledge & Skills

• Essential computer skills in Microsoft Office applications: proficiency in Word, PowerPoint and Excel
• Knowledge of Protocol & Travel procedure and Ceremonials rules
• Ability to work independently and in emergency situations
• Be people oriented. Uses tact and courtesy to give and receive information with a variety of individuals. Keep confidentiality
• Be highly organized with strong planning skills
• Ability to work effectively in a multi-cultural environment and international interactions
• Possess a strong team focus outlook

Languages

Excellent command of spoken and written English & Italian

Intermediate knowledge of another official UN language would be a plus

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [e-mail]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.