ICT MS PLATFORM SERVICES

Ariston Group; Fabriano; On-site; EUR 52,000 - 77,000; Full time

Job summary

Ariston Group in Italy seeks an ICT Microsoft Platform Services lead to manage and improve its Microsoft infrastructure landscape. You will coordinate internal teams and external partners to ensure service reliability, security, and alignment with enterprise standards.

The role requires deep knowledge of Active Directory, Entra ID, Exchange, Windows services, Power Platform and Copilot, plus ITIL processes and strong stakeholder management. Fluent English is required; German is a plus.

Qualifications

• Master's degree in a technical or scientific field.
• 6+ years in Microsoft infrastructure operations within complex enterprise environments.
• At least 2 years of leadership or coordination experience.
• Strong knowledge of Microsoft technologies including Active Directory, Entra ID, Exchange, Windows infrastructure services, Power Platform and Copilot.
• Good understanding of ITIL processes and service management practices.
• Fluent English; German is a plus.

Responsibilities

• Lead the operational team responsible for Active Directory / Entra ID, Exchange On-Premises and Exchange Online, Certificate lifecycle management, File & Print Services, DNS, DHCP and GPO and Power Platform & Copilot.
• Ensure stability, continuity and performance of all Microsoft platform services.
• Oversee incident, problem and change management processes.
• Handle operational escalations and coordinate with vendors for 3rd level support.
• Work closely with the Architecture Team to implement approved designs and standards.
• Monitor and improve service KPIs, SLAs, and operational metrics.
• Drive operational automation, standardization and documentation.
• Manage relationships with vendors and external support teams.
• Support audit, compliance and security related operational requirements.

Skills

Stakeholder management

Communication

Problem solving

English fluency

German a plus

Education

Master's degree

Tools

Active Directory

Entra ID

Exchange Server

Exchange Online

Power Platform

Copilot

DNS

DHCP

Group Policy (GPO)

Job description

Position Overview

We are looking for ICT Microsoft Platform Services to lead the operations and continuous improvement of Ariston Group's Microsoft infrastructure services landscape. The role is responsible for ensuring service reliability, security, operational excellence, and alignment with enterprise architecture standards while coordinating internal teams and external partners.

Job Responsibilities

• Lead the operational team responsible for Active Directory / Entra ID, Exchange On-Premises and Exchange Online, Certificate lifecycle management, File & Print Services, DNS, DHCP and GPO and Power Platform & Copilot
• Ensure stability, continuity and performance of all Microsoft platform services.
• Oversee incident, problem and change management processes.
• Handle operational escalations and coordinate with vendors for 3rd level support
• Work closely with the Architecture Team to implement approved designs and standards
• Monitor and improve service KPIs, SLAs, and operational metrics.
• Drive operational automation, standardization and documentation.
• Manage relationships with vendors and external support teams.
• Support audit, compliance and security related operational requirements.

Qualifications & Skills

• Master's degree in a technical or scientific discipline.
• At least 6 years of experience in Microsoft infrastructure operations within complex enterprise environments, with minimum 2 years of leadership or coordination experience.
• Strong knowledge of Microsoft technologies, including Active Directory, Entra ID, Exchange, Windows infrastructure services, Power Platform and Copilot.
• Good understanding of ITIL processes and service management practices.
• Strong problem-solving, communication and stakeholder management skills.
• Fluent English; German is a plus.

Equal opportunity, pay transparency & fairness

The compensation package will be determined based on the candidate’s experience, skills and the scope of the role, applying objective and gender-neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone. As a reference, for such position we offer a salary ranging between 52.000 € and 77.000 €. You will also be part of the Ariston Group short-term incentive/sales incentive program. You will also be part of the Ariston Group short-term incentive program. This position is covered by the CCNL Metalmeccanici Industria.