ICT MICROSOFT 365 ANALYST

Ariston Holding N.V.; Italia; On-site; EUR 32,000 - 40,000; Full time

Job summary

Ariston Group is seeking a Dynamics 365 specialist to design, configure, and evolve CRM solutions across Sales, Marketing, and Service. You will collaborate with stakeholders to translate needs into scalable digital solutions, focusing on process digitization, system integration, and continuous improvement.

The role requires 4+ years in Dynamics 365, Power Platform, and strong English; travel up to 25% is expected. Salary starts at €36,000 gross per year under CCNL Metalmeccanici Industria.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• At least 4 years of hands-on experience in Microsoft Dynamics 365 customization, configuration, and solution development.
• Proven experience in digitalizing and optimizing business processes within commercial and customer-facing domains.
• Fluent English, both written and spoken; willingness to travel up to 25%.

Responsibilities

• Lead the configuration, customization, and enhancement of Microsoft Dynamics 365 solutions across Sales, Marketing, and Service modules.
• Partner with Product Owners, Business Analysts, Developers, and key stakeholders to translate business requirements into effective technical solutions.
• Design, implement, and maintain integrations between Dynamics 365 and enterprise platforms such as SAP, Oracle, AWS, and Adobe AEM.
• Develop and maintain custom entities, workflows, plugins, business rules, and Power Platform components to support end-to-end business processes.
• Contribute across the full application lifecycle, including requirements gathering, solution design, development, testing, UAT, deployment, and post-go-live support.

Skills

Dynamics 365 customization

CRM process optimization

Agile delivery

Cross-functional collaboration

English communication

Travel availability

Education

Bachelor's degree in Computer Science / Engineering / Information Systems

Tools

Dynamics 365

Power Platform

Power Automate

Power Apps

CI/CD

SAP C4C / Oracle Field Service

Job description

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Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

Reports To

ICT Microsoft Backend solutions

Position Overview

As part of the Microsoft Back End team, you will be responsible for the design, configuration, and continuous evolution of CRM solutions based on Microsoft Dynamics 365, supporting Sales, Marketing, and Service processes. You will collaborate closely with business stakeholders and cross-functional teams, translating business needs into scalable and high-quality digital solutions, contributing to process digitalization, system integration, and the continuous optimization of the digital ecosystem.

Job Responsibilities

• Lead the configuration, customization, and enhancement of Microsoft Dynamics 365 solutions across Sales, Marketing, and Service modules
• Partner with Product Owners, Business Analysts, Developers, and key stakeholders to translate business requirements into effective technical solutions
• Design, implement, and maintain integrations between Dynamics 365 and enterprise platforms such as SAP, Oracle, AWS, and Adobe AEM
• Develop and maintain custom entities, workflows, plugins, business rules, and Power Platform components to support end-to-end business processes
• Contribute across the full application lifecycle, including requirements gathering, solution design, development, testing, UAT, deployment, and post-go-live support
• Ensure solution quality, performance, and reliability through testing, troubleshooting, root-cause analysis, and continuous improvement activities
• Act as a subject matter expert for Dynamics 365, promoting best practices, governance, and technical guidance across the organization
• Collaborate with external partners and suppliers to ensure delivery quality, alignment with standards, and successful project execution

Qualifications & Skills

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
• At least 4 years of hands-on experience in Microsoft Dynamics 365 customization, configuration, and solution development, with a focus on Sales, Marketing, and Service
• Proven experience in digitalizing and optimizing business processes within commercial and customer-facing domains
• Experience with additional CRM or field service platforms such as SAP C4C or Oracle Field Service is a plus
• Strong expertise in Dynamics 365 customization, including entities, forms, views, workflows, plugins, Power Automate, and Power Apps
• Knowledge of DevOps practices, CI/CD pipelines, and release management approaches for Dynamics 365 solutions is a plus
• Solid understanding of system integration patterns and experience connecting Dynamics 365 with enterprise applications such as SAP, Oracle, AWS, or Adobe Experience Manager
• Experience working in agile, product-oriented environments with cross-functional teams
• Strong analytical mindset, problem-solving capabilities, and effective communication skills
• Microsoft Dynamics 365 and/or Power Platform certifications are considered a plus
• Fluent English, both written and spoken
• Availability to travel up to 25%

As a reference, for this position we offer a salary starting from €36,000 gross per year, depending on the candidate’s experience, skills and the scope of the role. This position is covered by the CCNL Metalmeccanici Industria.

We are committed to the principle of equal employment opportunity for all people. We strive to provide a work environment that is accessible, welcoming and inclusive, in full compliance with applicable legal requirements. In line with this commitment, we promote fair, transparent and equitable reward practices. The compensation package will be determined based on experience, skills and the scope of the role, applying objective and gender‑neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.