ICT MICROSOFT 365 ANALYST

Ariston Group; Milano; In loco; EUR 32.000 - 40.000; Tempo pieno

Descrizione del lavoro

Ariston Group is seeking an experienced Microsoft Dynamics 365 professional to design, configure, and continuously evolve CRM solutions across Sales, Marketing and Service.

You will partner with stakeholders to translate business needs into scalable digital solutions and implement integrations with SAP, Oracle, AWS and Adobe AEM using Power Platform components.

A minimum of four years in Dynamics 365 customization is required, with fluent English and the ability to travel up to 25%.

Competenze

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• At least 4 years of hands-on experience in Microsoft Dynamics 365 customization, configuration, and solution development, with a focus on Sales, Marketing, and Service
• Proven experience in digitalizing and optimizing business processes within commercial and customer-facing domains
• Experience with additional CRM or field service platforms such as SAP C4C or Oracle Field Service is a plus
• Strong expertise in Dynamics 365 customization, including entities, forms, views, workflows, plugins, Power Automate, and Power Apps
• Knowledge of DevOps practices, CI/CD pipelines, and release management approaches for Dynamics 365 solutions is a plus
• Solid understanding of system integration patterns and experience connecting Dynamics 365 with enterprise applications such as SAP, Oracle, AWS, or Adobe Experience Manager
• Experience working in agile, product-oriented environments with cross-functional teams
• Strong analytical mindset, problem-solving capabilities, and effective communication skills
• Microsoft Dynamics 365 and/or Power Platform certifications are considered a plus
• Fluent English, both written and spoken
• Availability to travel up to 25%

Mansioni

• Lead the configuration, customization, and enhancement of Microsoft Dynamics 365 solutions across Sales, Marketing, and Service modules
• Partner with Product Owners, Business Analysts, Developers, and key stakeholders to translate business requirements into effective technical solutions
• Design, implement, and maintain integrations between Dynamics 365 and enterprise platforms such as SAP, Oracle, AWS, and Adobe AEM
• Develop and maintain custom entities, workflows, plugins, business rules, and Power Platform components to support end-to-end business processes
• Contribute across the full application lifecycle, including requirements gathering, solution design, development, testing, UAT, deployment, and post-go-live support
• Ensure solution quality, performance, and reliability through testing, troubleshooting, root-cause analysis, and continuous improvement activities
• Act as a subject matter expert for Dynamics 365, promoting best practices, governance, and technical guidance across the organization
• Collaborate with external partners and suppliers to ensure delivery quality, alignment with standards, and successful project execution

Conoscenze

Dynamics 365 customization

Power Platform

System integration

CI/CD

Agile

English fluent

Formazione

Bachelor’s degree in Computer Science/Engineering/IS

Strumenti

SAP

Oracle

SAP C4C

Oracle Field Service

Power Automate

Power Apps

Descrizione del lavoro

Reports To

ICT Microsoft Backend solutions

Position Overview

As part of the Microsoft Back End team, you will be responsible for the design, configuration, and continuous evolution of CRM solutions based on Microsoft Dynamics 365, supporting Sales, Marketing, and Service processes. You will collaborate closely with business stakeholders and cross-functional teams, translating business needs into scalable and high-quality digital solutions, contributing to process digitalization, system integration, and the continuous optimization of the digital ecosystem.

Job Responsibilities

• Lead the configuration, customization, and enhancement of Microsoft Dynamics 365 solutions across Sales, Marketing, and Service modules


• Partner with Product Owners, Business Analysts, Developers, and key stakeholders to translate business requirements into effective technical solutions


• Design, implement, and maintain integrations between Dynamics 365 and enterprise platforms such as SAP, Oracle, AWS, and Adobe AEM


• Develop and maintain custom entities, workflows, plugins, business rules, and Power Platform components to support end-to-end business processes


• Contribute across the full application lifecycle, including requirements gathering, solution design, development, testing, UAT, deployment, and post-go-live support


• Ensure solution quality, performance, and reliability through testing, troubleshooting, root-cause analysis, and continuous improvement activities


• Act as a subject matter expert for Dynamics 365, promoting best practices, governance, and technical guidance across the organization


• Collaborate with external partners and suppliers to ensure delivery quality, alignment with standards, and successful project execution

Qualifications & Skills

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field


• At least 4 years of hands-on experience in Microsoft Dynamics 365 customization, configuration, and solution development, with a focus on Sales, Marketing, and Service


• Proven experience in digitalizing and optimizing business processes within commercial and customer-facing domains


• Experience with additional CRM or field service platforms such as SAP C4C or Oracle Field Service is a plus


• Strong expertise in Dynamics 365 customization, including entities, forms, views, workflows, plugins, Power Automate, and Power Apps


• Knowledge of DevOps practices, CI/CD pipelines, and release management approaches for Dynamics 365 solutions is a plus


• Solid understanding of system integration patterns and experience connecting Dynamics 365 with enterprise applications such as SAP, Oracle, AWS, or Adobe Experience Manager


• Experience working in agile, product-oriented environments with cross-functional teams


• Strong analytical mindset, problem-solving capabilities, and effective communication skills


• Microsoft Dynamics 365 and/or Power Platform certifications are considered a plus


• Fluent English, both written and spoken


• Availability to travel up to 25%

The compensation package will be determined based on the candidate’s experience, skills and the scope of the role, applying objective and gender-neutral criteria. We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.

As a reference, for this position we offer a salary starting from €36,000 gross per year, depending on the candidate’s experience, skills and the scope of the role. This position is covered by the CCNL Metalmeccanici Industria.