Human-AI Interaction & UX Specialist- Intermediate (AI Community)

TELUS Digital AI; Italia; Remote; EUR 12,000 - 25,000; Full time

Benefits offered by this job

Remote collaboration with a 1M+ global

Flexible engagement

Hands-on AI research

Global collaboration across 20+ fields

Job summary

TELUS Digital AI is seeking a Human-AI Interaction (HAI) & UX Specialist to optimize multi-turn conversations, improve trust, and tailor AI tone across industries. You will refine how the AI engages users, balance empathy with data-driven responses, and ensure the experience scales across languages and locales.

The role emphasizes accessibility, global collaboration, and innovative methodologies in evaluating and improving AI interactions for a world-class community of contributors.

Qualifications

• Bachelor’s degree in HCI, Cognitive Psychology, UX Research, or Behavioral Economics required.
• Native-level proficiency (C2+) in your primary language is mandatory.
• English proficiency at least B1 (Intermediate) for global collaboration.

Responsibilities

• Analyze multi-turn interaction flows to maintain AI state and reduce cognitive load.
• Identify and refine calibration to avoid overconfidence or excessive caution.
• Develop and test personas to ensure tone alignment across industries.

Skills

Conversational UX

Multiturn flows

Cultural sensitivity

Education

Bachelor’s degree in HCI, Cognitive Psychology, UX Research, or Behavioral Economics

Job description

At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a Human-AI Interaction (HAI) & UX Specialist, you are the architect of the user experience. You study the "friction" between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a "tool" to becoming a "partner" by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way around.

Key Responsibilities:

• Conversational UX Auditing: Analyze the "flow" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers.
• Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the "Calibration of Trust."
• Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries.
• Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global.

Qualification path

Mandatory Qualifications:

• Education: Minimum of a Bachelor’s Degree specifically in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research, or Behavioral Economics.
• Native Language: Native-level proficiency (C2+) in your primary language is mandatory to evaluate the cultural "vibe" and natural flow of dialogue.
• English Proficiency: Minimum B1 (Intermediate) level English for global community collaboration.

Assessment:

In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.

Payment:

Currently, pay rates for experts range from $10 - $20 USD per hour

Our Payment terms are defined for each project.

Why Join the TELUS Digital AI Community:

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

TELUS Digital AI Community

Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world's largest brands.

Independent Contractor Relationship:

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.