Remote Human-AI Interaction & UX Architect

TELUS Digital AI; Italia; Remote; EUR 12,000 - 25,000; Full time

Benefits offered by this job

Remote collaboration with a 1M+ global

Flexible engagement

Hands-on AI research

Global collaboration across 20+ fields

Job summary

TELUS Digital AI is seeking a Human-AI Interaction (HAI) & UX Specialist to optimize multi-turn conversations, improve trust, and tailor AI tone across industries. You will refine how the AI engages users, balance empathy with data-driven responses, and ensure the experience scales across languages and locales.

The role emphasizes accessibility, global collaboration, and innovative methodologies in evaluating and improving AI interactions for a world-class community of contributors.

Qualifications

• Bachelor’s degree in HCI, Cognitive Psychology, UX Research, or Behavioral Economics required.
• Native-level proficiency (C2+) in your primary language is mandatory.
• English proficiency at least B1 (Intermediate) for global collaboration.

Responsibilities

• Analyze multi-turn interaction flows to maintain AI state and reduce cognitive load.
• Identify and refine calibration to avoid overconfidence or excessive caution.
• Develop and test personas to ensure tone alignment across industries.

Skills

Conversational UX

Multiturn flows

Cultural sensitivity

Education

Bachelor’s degree in HCI, Cognitive Psychology, UX Research, or Behavioral Economics

Job description

TELUS Digital AI is seeking a Human-AI Interaction (HAI) & UX Specialist to optimize multi-turn conversations, improve trust, and tailor AI tone across industries. You will refine how the AI engages users, balance empathy with data-driven responses, and ensure the experience scales across languages and locales.

The role emphasizes accessibility, global collaboration, and innovative methodologies in evaluating and improving AI interactions for a world-class community of contributors.